Tanya Leopold
Summary
Reliable Barista with expertise in customer service and satisfaction. Delivered exceptional experiences through strong communication and relationship-building skills. Demonstrated commitment to quality and teamwork, recognized for work ethic and positive attitude.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Barista
HMS Host International
Anchorage
05.2025 - Current
- Restocked supplies and inventory to ensure product availability.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Handled cash transactions and processed payments accurately.
Warehouse customer service agent
Everts Air
Anchorage
03.2023 - 10.2023
- Managed customer complaints and provided effective solutions in a timely manner.
- Collaborated with other departments to resolve complex customer issues promptly.
- Assisted customers with inquiries about flight schedules and ticket reservations.
- Check-in in coming freight
- Collected freight details, including measurements and weights, for accurate outgoing shipping.
- Stored packages in designated areas
Customer Service Associate
Grant Aviation
Bethel
07.2022 - 01.2023
- Assisted customers with flight bookings and itinerary changes.
- Addressed customer inquiries via phone and email promptly.
- Coordinated with flight crews to ensure timely departures.
Cashier
DFJ company LLC
Alakanuk
07.2018 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and digital payments accurately and securely.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained a clean and organized checkout area for optimal service.
- Assisted customers with inquiries and provided product information.
- Greeted customers and answered any questions they had about the store's products and services.
- Monitored stock levels and restocked merchandise.
Education
10th Grade - Diploma
Alakanuk High School
Alakanuk, Alaska 08.2014 - 05.2015
Skills
- Beverage crafting
- Cash handling
- Customer transaction management
- Multitasking and organization
- Problem-solving
- Team player
Timeline
Barista
HMS Host International
05.2025 - Current
Warehouse customer service agent
Everts Air
03.2023 - 10.2023
Customer Service Associate
Grant Aviation
07.2022 - 01.2023
Cashier
DFJ company LLC
07.2018 - 02.2019
10th Grade - Diploma
Alakanuk High School
08.2014 - 05.2015