Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanya Lita

WHITE PLAINS

Summary

Dynamic Gas Station Manager with proven expertise in customer service management and team leadership. Successfully enhanced customer relationships and streamlined operations at Customer Service. Skilled in inventory control and problem-solving, fostering a positive work environment while training staff and improving service efficiency. Committed to achieving excellence in every interaction.

Overview

4
4
years of professional experience

Work History

Gas Station Manager

Customer Service
10.2024 - 10.2025
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed daily cash flow, including preparing deposits, securing change from the bank, and ensuring accurate cash handling
  • Operated cash register to record transactions accurately and efficiently.

Cashier

Haagen Dazs
03.2022 - 05.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.


Restaurant Busser

Z Prime Steak House
06.2023 - 01.2024
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Provided respectful and courteous bussing services while operating within active dining rooms.


Education

Bachelors - Health Information Management

The College Of Westchester
White Plains, NY
05-2026

High School Diploma -

White Plains High School
White Plains, NY
05-2022

Skills

  • Records organization and management
  • Customer service management
  • Organizational structuring
  • Problem-solving abilities
  • Inventory control
  • Team leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Gas Station Manager

Customer Service
10.2024 - 10.2025

Restaurant Busser

Z Prime Steak House
06.2023 - 01.2024

Cashier

Haagen Dazs
03.2022 - 05.2024

Bachelors - Health Information Management

The College Of Westchester

High School Diploma -

White Plains High School

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