Tanya Locklear
Lacey,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Grizzly Towing
01.2013 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Dental Assisting
Bates Technical College
Tacoma, WA04.1998
Skills
- Account Updating
- Product Knowledge
- Data Collection
- Information Security
- Complaint Resolution
- Scheduling
- Call Management
- Paperwork Processing
- Client Relations
- Data Entry
- Problem-Solving Abilities
Timeline
Customer Service Representative
Grizzly Towing
01.2013 - Current
Associate of Arts - Dental Assisting
Bates Technical College
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