Tanya Lopez
Oxnard,CA
Overview
2
2
years of professional experience
Work History
Cashier
Macy’s
Ventura, California
11.2023 - 11.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
Houskeeper
Mandalay Bay
Port Hueneme, California
09.2023 - 10.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
- Followed safety procedures when handling hazardous materials.
- Responded to requests from guests regarding housekeeping needs.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with customers about requests for additional supplies or cleaning services.
Fulfillment Associate
Amazon
Oxnard, CA
06.2022 - 01.2023
- My fulfillment roles at Amazon where stowing ,packing and stacking
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
- Labeled packages and recorded items packed in preparation for shipping.
- Packaged items manually by placing in boxes and surrounding with protective materials.
- Sealed and taped boxes securely, preparing them for shipment.
Education
High School Diploma -
Oxnard Adult School
Oxnard, CA06-2025
Skills
- Payment Collection
- POS Systems
- Cash Handling
- Cash Register Operation
- Goal-Oriented
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
Timeline
Cashier
Macy’s
11.2023 - 11.2024
Houskeeper
Mandalay Bay
09.2023 - 10.2023
Fulfillment Associate
Amazon
06.2022 - 01.2023
High School Diploma -
Oxnard Adult School