Tanya Malmberg
Twin Falls,ID
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
7
7
years of professional experience
Work History
Owner
Dirty Wet LLC
Online
06.2024 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Implemented quality assurance processes to ensure product excellence.
- Monitored progress by establishing plans, budgets and measuring results.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Reviewed legal documents related to business operations.
Lead Cocktail Server
Aloha Beer Co
Honolulu, HI
03.2022 - 11.2022
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Monitored the performance of all cocktail servers to ensure quality standards were met.
- Participated in team meetings and training sessions to improve service and sales skills.
- Implemented upselling techniques to maximize revenue.
- Consistently checked identification of guests to verify age requirements for alcoholic beverages.
BOH Trainer
Poke Bar
Honolulu, HI
03.2022 - 08.2022
- Tracked inventory levels of ingredients used in back of house operations on a weekly basis.
- Advised management on ways to improve overall efficiency in the kitchen through better organization of tasks and workflow optimization.
- Addressed any questions or concerns from employees regarding BOH policies or procedures in a timely manner.
- Identified potential risks associated with certain tasks and procedures and took steps to mitigate them.
Cocktail Server
Waikiki Brewing
Lahaina, HI
03.2019 - 03.2020
- Ensured compliance with all legal requirements regarding alcohol service.
- Created and maintained a welcoming atmosphere for all guests.
- Calculated charges, issued table checks, and collected payments from customers.
- Coordinated with management to organize special events and promotions.
- Processed cash payments from customers using a point-of-sale system.
Server
Bubba Gump Shrimp
Lahaina, HI
08.2018 - 03.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Associate of Applied Science - Clinical Laboratory Science
University of Utah
Salt Lake City, UT02-2005
Associate of Arts - Massage Therapy
Utah College of Massage Therapy
Layton, UT10-2002
Skills
- Social media marketing
- Quality assurance
- Vendor negotiation
- Budget management
- Legal compliance
- Inventory management
- Upselling techniques
- Product promotion
- Sales training
- Team leadership
Timeline
Owner
Dirty Wet LLC
06.2024 - Current
Lead Cocktail Server
Aloha Beer Co
03.2022 - 11.2022
BOH Trainer
Poke Bar
03.2022 - 08.2022
Cocktail Server
Waikiki Brewing
03.2019 - 03.2020
Server
Bubba Gump Shrimp
08.2018 - 03.2019
Associate of Applied Science - Clinical Laboratory Science
University of Utah
Associate of Arts - Massage Therapy
Utah College of Massage Therapy
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