Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya McFarland

Wichita,KS

Summary

Dynamic Slot Shift Supervisor at Kansas Star Casino with proven expertise in gaming regulations compliance and exceptional customer service. Enhanced team performance through effective training and conflict resolution, significantly improving guest satisfaction. Recognized for reliability and adaptability in high-pressure environments, ensuring operational excellence and a secure gaming experience.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Slot Shift Supervisor

Kansas Star Casino
04.2016 - Current
  • Ensured timely maintenance and repair of gaming machines, reducing downtime and maximizing revenue-generating opportunities.
  • Participated in regular management meetings, sharing ideas for continuous improvement across various aspects of casino operations.
  • Spearheaded efforts to maintain a safe and secure environment within the casino premises, collaborating closely with security personnel when necessary.
  • Collaborated with other managers to develop strategies for improving overall casino performance and guest experience.
  • Maintained a positive work environment through effective conflict resolution and fostering open communication among team members.
  • Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
  • Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
  • Enhanced team performance by implementing effective training programs for slot department employees.
  • Prevented potential losses through vigilant detection of suspicious activity or fraudulent behavior among guests or employees during shifts managed.
  • Conducted regular performance evaluations for team members, providing constructive feedback to support their professional growth.
  • Ensured compliance with all regulatory requirements, maintaining accurate records and reporting any discrepancies as necessary.
  • Coordinated staff schedules, rotations and breaks.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.

Slot Attendant

Kansas Star Casino
06.2014 - 04.2016
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Dispensed machine payouts and provided change for players.
  • Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.

Assistant Manager

Arbys
2005 - 05.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Cashier

Arbys
08.2004 - 2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • maintained a clean and well stocked atmosphere

Assistant Cheerleading Coach

Wichita Spirit Sparklers
08.2003 - 10.2003
  • Provided motivational support, fostering a positive environment for athletes to grow personally and athletically.
  • Improved athlete skill development through the introduction of new drills and exercises tailored to individual needs.
  • Assisted head coach in coordinating practice schedules, leading to a more organized and efficient use of time.
  • Implemented injury prevention measures by teaching proper technique and promoting safe stretching practices.
  • Evaluated athlete progress regularly using constructive feedback methods, enabling targeted improvements in performance levels.

Education

No Degree - Physical Therapy

Wichita State University
Wichita, KS

Associate of Arts - Physical Therapy

Butler County Community College
Andover, KS
05-2007

Wichita Southeast High School
Wichita, KS
05-2005

Skills

  • Policy enforcement
  • Gaming regulations compliance
  • Cash handling expertise
  • Employee training
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Decision-making
  • Effective communication
  • Employee supervision
  • Professionalism
  • Customer complaint resolution
  • Staff training

Certification

  • Servesafe alcohol safety Training - ending in 2026

Timeline

Slot Shift Supervisor

Kansas Star Casino
04.2016 - Current

Slot Attendant

Kansas Star Casino
06.2014 - 04.2016

Cashier

Arbys
08.2004 - 2005

Assistant Cheerleading Coach

Wichita Spirit Sparklers
08.2003 - 10.2003

Assistant Manager

Arbys
2005 - 05.2014

No Degree - Physical Therapy

Wichita State University

Associate of Arts - Physical Therapy

Butler County Community College

Wichita Southeast High School

Similar Profiles

CREATE PROFILE