Tanya Moore
Puerto Vallarta,Mexico
Summary
Results-driven sales professional with expertise in client acquisition and relationship management. Demonstrated success in leveraging cold calling and social media strategies to engage potential customers and increase sales opportunities. Proficient in managing CRM systems to track interactions and enhance customer service efficiency.
Overview
2
2
Languages
37
37
years of professional experience
Work History
Sales Development Representative
Spero Company
Puerto Vallarta, Jalisco
09.2018 - Current
- Executed cold calls and leveraged social media strategies to successfully acquire new customers.
- Cultivated relationships with potential clients through targeted outreach, resulting in increased engagement.
- Set appointments to present solutions to prospective customers.
- Developed relationships with existing customers, leading to expanded sales opportunities.
- Managed CRM systems to track leads and customer interactions efficiently.
Pre-Arrival Concierge
Villa Group Resorts
Puerto Vallarta, Mexico
11.2017 - 09.2018
- Managed concierge desk operations, ensuring adherence to service standards and guest satisfaction.
- Coordinated transportation services for guests' convenience.
- Contacted guests to gather preferences for their upcoming vacation.
- Tracked sales and reported daily and weekly figures to inform management decisions.
Administration Assistant
Grupo Vidanta
Nuevo Vallarta, Mexico
06.2006 - 12.2017
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Prepared and distributed internal communications to enhance team collaboration.
- Collaborated with managers to process member activations, provide customer service, and check payroll and reports.
- Coordinated operations and provided support across six locations for sales department in one of the largest resort chains in Mexico.
Waitress and Bartender
Morgans Crabhouse
Marina Vallarta
11.1998 - 01.2006
- Managed high-volume bar and dining service in busy, popular restaurant in Marina Vallarta.
- Greeted customers and provided menus in a friendly manner.
- Took customer orders accurately and efficiently using point-of-sale system.
- Delivered food and beverages promptly to tables while ensuring quality service.
Barista
Starbucks Coffee House
01.1996 - 09.1998
- Prepared high-quality beverages following standardized recipes and procedures.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Educated customers about coffee, enhancing their understanding and appreciation of products while maintaining an organized workspace.
- Maintained cleanliness and organization of workstations during busy shifts.
Junior Custom Broker
Pacific Customs Brokers
Surrey, BC
01.1990 - 09.1998
- Managed client accounts and provided expert advice on customs regulations.
- Supervised processing of commercial custom paperwork, ensuring accuracy and compliance with regulations.
- Analyzed documentation for accuracy and completeness prior to submission.
- Trained junior brokers on customs brokerage best practices, enhancing team knowledge and service quality.
- Responded to client inquiries via telephone and email, providing timely and professional assistance.
Education
High School Diploma -
Langley Secondary Senior
Langley, BC06-1989
High School Diploma -
H D Stafford Junior High School
Puerto Vallarta, Jalisco06-1985
Skills
- Lead Generation
- Cold calling
- Outbound Calling
- CRM software management
- CRM tracking
- Appointment setting
- Sales Techniques
- Excel
- Word
- Administration
- Organization
- Time management
- Adaptability and flexibility
- Self motivation
- Effective communication
- Organizational management
Personal Information
Date of Birth: 02/16/71
Languages
Spanish
Elementary
English
Native/ Bilingual
Timeline
Sales Development Representative
Spero Company
09.2018 - Current
Pre-Arrival Concierge
Villa Group Resorts
11.2017 - 09.2018
Administration Assistant
Grupo Vidanta
06.2006 - 12.2017
Waitress and Bartender
Morgans Crabhouse
11.1998 - 01.2006
Barista
Starbucks Coffee House
01.1996 - 09.1998
Junior Custom Broker
Pacific Customs Brokers
01.1990 - 09.1998
High School Diploma -
Langley Secondary Senior
High School Diploma -
H D Stafford Junior High School