Tanya Olivares
San Francisco,CA
Summary
Energetic and bilingual individual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Seeking to build connections and ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Meals On Wheels
San Francisco, CA
03.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
Tray Line Lead
Meals on Wheels
01.2023 - 03.2024
- Responsible for assigning tasks to each tray line member to ensure smooth productivity
- Make pulls for both operating tray lines, using different software.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and company standards.
- Communicated needs team needs with different departments.
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
Safety Board Lead
Meals on Wheels
08.2019 - 12.2022
- Responsible for managing a group of 20 drivers, ensuring they successfully complete their routes/deliveries, including resolving any issues they may face during their deliveries
- Follow up with client case managers, emergency contacts and hospitals when unable to locate client during deliveries.
- Document and update client information using programs such as Get Care, Excel and Salesforce
- Troubleshoot any client concerns and work closely with their Social Workers and dietitians through Outlook and Teams
- Creating SOPs for different positions in the 'Home Delivered Meals' department.
Front Desk Clerk/Night Auditor
Hilton Garden Inn
08.2018 - 08.2019
- Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements
- Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations to build rapport and retention.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
Lead Customer Service Agent
Enterprise Holdings
05.2017 - 07.2018
- Developed comprehensive knowledge of products and services, enabling swift problem-solving for customers in a fast paced working environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with product selection based on individual needs and preferences.
- Reduced escalations by proactively identifying potential issues and implementing preventive measures accordingly.
- Boosted company reputation by consistently delivering exceptional customer support and maintaining positive client relationships.
- Contributed to business growth by upselling relevant products and services based on customer needs analysis.
- Ensured compliance with company policies, federal regulations, and legal requirements throughout all interactions with clients.
Cashier
Safeway
02.2015 - 05.2017
- Lead and collaborate with a team of over 5 workers to ensure high level customer service and satisfaction
- Can resolve any customer service issues at hand, following company protocol
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Courtesy Clerk
Safeway
09.2013 - 02.2015
- Serve as a courtesy clerk among several store departments including floral, bakery and checkout services
- Ensure updated inventory counts as well as freshness of perishable items
- Participated in outside sales dealing with money and merchandise
- Take on miscellaneous administrative tasks such as filing, faxing and fielding telephone inquiries.
Education
International And Intercultural Communication
Skyline College
San Bruno, CASkills
- Exceptional verbal/written communication skills
- Experienced with Microsoft Office Suite (Word, PowerPoint, Excel, etc)
- Experienced with SalesForce, GetCare, Samsara, Ketchie
- Cooperative team member
- Self-confident
- Bilingual – Spanish (Written/Verbal)
- Assignment Delegation
- Safety Procedures
- Workload prioritization
- Troubleshooting
- Worksite safety
- Customer Focus
- Environmental awareness
- Multi-Line Phone Systems
- Inventory Management
- Cross-cultural sensitivity
- Multitasking and Organization
- Phone and Email Etiquette
- Scheduling and calendar management
- Customer Service Management
Timeline
Intake Coordinator
Meals On Wheels
03.2024 - Current
Tray Line Lead
Meals on Wheels
01.2023 - 03.2024
Safety Board Lead
Meals on Wheels
08.2019 - 12.2022
Front Desk Clerk/Night Auditor
Hilton Garden Inn
08.2018 - 08.2019
Lead Customer Service Agent
Enterprise Holdings
05.2017 - 07.2018
Cashier
Safeway
02.2015 - 05.2017
Courtesy Clerk
Safeway
09.2013 - 02.2015
International And Intercultural Communication
Skyline College