Tanya Omoike
Wesley Chapel,FL
Summary
Dedicated and capable healthcare administrative professional proficient in delivering superior support across diverse settings. Well-versed in medical terminology, scheduling, and equipped with over 10 years of relevant work experience. A strong performer poised to provide effective team support. Experienced Patient Access Representative with a comprehensive background in medical services and a demonstrated strong work ethic. Exceptional communication skills and empathetic nature consistently contribute to achieving positive outcomes.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Walmart Health & Wellness
03.2023 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Contributed to positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into system.
Unit Secretary
Shands Hospital
2000 - 07.2005
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained clean, organized work environment for optimal efficiency in delivery of patient care services.
- Maintained rapport with physicians, nurse's and other healthcare personnel.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in timely manner.
Volunteer Leader
Metropolitan Ministries
11.2022 - Current
- Enhanced community involvement by organizing and leading volunteer projects.
- Developed strong relationships with local organizations for collaboration on events and initiatives.
- Delegated tasks effectively among volunteers based on individual strengths and abilities, maximizing productivity during events.
- Increased awareness of community needs through targeted outreach efforts and presentations.
- Attended industry events to represent organization and build professional network.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
No Degree - Registered Behavior Technician ( RBT) Training
UCF-Division of Continuing Education
Orlando, FL.01.2020
Bachelor of Arts - Communication Sciences And Disorders
University of South Florida
Tampa, FL08.2008
Associate of Arts - General Studies
Santa Fe College
Gainesville, FL07.2005
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Problem-Solving
- EMR
- Money Handling
Timeline
Patient Access Representative
Walmart Health & Wellness
03.2023 - Current
Volunteer Leader
Metropolitan Ministries
11.2022 - Current
Unit Secretary
Shands Hospital
2000 - 07.2005
No Degree - Registered Behavior Technician ( RBT) Training
UCF-Division of Continuing Education
Bachelor of Arts - Communication Sciences And Disorders
University of South Florida
Associate of Arts - General Studies
Santa Fe College
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