Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya O'Rourke

Catskill

Summary

Results-driven Area Manager with proven expertise leading Amazon inbound operations teams. Skilled in
driving quality improvements, including reducing IRDR defects by 15% and stow defects by 20%, through
effective coaching and process optimization. Adept at managing large teams, implementing continuous
improvement initiatives, and ensuring safety compliance. Seeking to leverage leadership and operational excellence toward an ICQA Area Manager role.

Overview

4
4
years of professional experience

Work History

Area Manager L5

Amazon
09.2023 - Current

L5 Area Manager - Inbound Receive

- Manage daily volume and throughput for inbound receive operations with a team of ~30 associates
- Led an A3 project to improve inbound quality at pallet receive level, reducing IRDR defects by 15%
- Conduct regular audits and coaching to maintain safety and operational standards

Area Manager L4

Amazon
06.2022 - 09.2023

L4 Area Manager - Inbound Stow
- Managed a team of up to 60 associates on back half nights shift
- Improved stow quality by reducing defects by 20% through enhanced coaching and process improvements
- Oversaw daily operational metrics, labor management, and safety compliance

Process Assistant

Amazon
06.2021 - 06.2022

L3 Process Assistant
- Supported area management in daily operations, associate training, and quality control
- Assisted in process improvements that increased efficiency and safety

Education

Health Sciences

South University
Phoenix, AZ

Skills

  • Lean & Continuous Improvement (A3 problem solving)
  • Quality Assurance & Defect Reduction
  • Safety Compliance & Risk Mitigation
  • Data Analysis & Reporting
  • Team Leadership & Coaching

Timeline

Area Manager L5

Amazon
09.2023 - Current

Area Manager L4

Amazon
06.2022 - 09.2023

Process Assistant

Amazon
06.2021 - 06.2022

Health Sciences

South University

Similar Profiles

CREATE PROFILE