Tanya Parsons
Murfreesboro,TN
Summary
Dynamic and bilingual Customer Service Representative with over 14 years of experience managing incoming calls and effectively resolving customer issues, complemented by extensive knowledge of cash office procedures. Proficient in English and fluent in Russian, ensuring clear communication with diverse clientele. Committed to delivering the highest levels of customer satisfaction while adept at handling large volumes of calls in fast-paced environments. Proven ability to foster positive relationships and enhance customer loyalty through exceptional service.
Overview
17
17
years of professional experience
Work History
Office Assistant
Mr. Kool and Heating Company
Murfreesboro, TN
07.2025 - Current
- Streamlined office operations by implementing efficient filing and documentation systems.
- Coordinated schedules, meetings, and travel arrangements for executives and staff.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Oversaw onboarding processes for new employees, enhancing training programs and resources.
- Developed and maintained office budgets, ensuring adherence to financial guidelines.
- Led cross-departmental initiatives to improve communication and workflow efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Office Receptionist
Middle Tennessee ENT
Murfreesboro, TN
10.2024 - 07.2025
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Pediatric Receptionist
Murfreesboro Medical Clinic & Surgicenter
Murfreesboro, TN
07.2021 - 10.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with patients and updated patients records.
- Schedule, coordinate and reschedule patient appointments as instructed by physician.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
- Knowledgeable in Touchworks and Groupcast.
- Manage flow of patients or other vendors/guests from point of check-in through check-out.
- Obtain demographic, insurance or other information from patient as required.
- Collect co-payments or other patient-responsible balances, issue receipts, prepare deposit and maintain cash drawer daily.
- Help with faxes from physicians, nurses for patient care when time allows.
- Be knowledgeable of and adhere to all OSHA guidelines.
Cash Office Lead
Kohls Department Store
Murfreesboro, TN
01.2014 - 07.2021
- Input financial data and produced reports using COSA software.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Analyzed, constructed and calculated daily accounting records and sales transactions.
- Made daily cash and check deposits.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
Department Lead
Kohls Department Store
Murfreesboro, TN
07.2009 - 07.2021
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Set up displays and trained employees on current promotions.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Supported department supervisor with special projects and additional job duties.
- Provided excellent customer service to every customer
- Pushed sales and promotions to new and existing customers
- Oversaw efficient inventory stocking and supply rotation.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
Associate of Science - Paralegal
Tennessee State University
Nashville, TNBachelor of Science - Criminal Justice And Political Science
Pensacola Christian College
Pensacola, FLSkills
- Account Auditing
- Accounts Payable
- Document Coding and Classification
- Accounts Receivable
- Bill Payment and Recordkeeping
- Financial Recordkeeping
- Attention to Detail
- Precision and Accuracy
- Bank Statement Reconciliation
- Time Management
- Proactive and Self-Motivated
- Customer Relations
- Microsoft Office
- Word Processing
- New Hire Training
- Claims Processing
- Office Administration
- Patient Care Coordination
- Healthcare documentation
- Medical record requests
- HIPAA Compliance
- Patient Relations
- Appointment scheduling
- Listening skills
- Telephone skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Administrative support
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Office Assistant
Mr. Kool and Heating Company
07.2025 - Current
Front Office Receptionist
Middle Tennessee ENT
10.2024 - 07.2025
Pediatric Receptionist
Murfreesboro Medical Clinic & Surgicenter
07.2021 - 10.2024
Cash Office Lead
Kohls Department Store
01.2014 - 07.2021
Department Lead
Kohls Department Store
07.2009 - 07.2021
Bachelor of Science - Criminal Justice And Political Science
Pensacola Christian College
Associate of Science - Paralegal
Tennessee State University