Tanya Rebeles
Alamogordo,NM
Summary
Developed strong organizational and time management skills in fast-paced environments. Efficiently maintained high standards of cleanliness and guest satisfaction. Seeking to leverage these transferrable skills in new professional settings and learning new skills
Overview
11
11
years of professional experience
Work History
Hospitality
Christus Health
Alamogordo, NM
05.2025 - Current
- Continuously updated knowledge of industry trends by attending training seminars and workshops related to hospitality management techniques.
- Enhanced guest satisfaction by implementing innovative hospitality programs and services.
- Collaborated with team members to develop innovative solutions for common challenges faced in the hospitality industry.
- Analyzed market trends to identify new opportunities for competitive differentiation within the hospitality sector.
- Participated in ongoing training sessions to stay updated on industry trends and best practices in customer service and hospitality management.
- Participated in regular team meetings to stay updated on industry trends and best practices for hospitality management.
- Trained new team members on hospitality best practices, ensuring consistent service standards across the team.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Resolved customer complaints professionally and efficiently, contributing to an environment of excellent hospitality experiences.
Receptionist
Great Water Company
Alamogordo, NM
11.2022 - 03.2025
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted visitors and clients, ensuring a welcoming and professional environment.
- Maintained appointment schedules using scheduling software, optimizing office workflow.
- Processed incoming and outgoing mail, ensuring timely distribution within the organization.
- Supported administrative tasks including data entry and document preparation accurately.
- Collaborated with team members to enhance front desk operations and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Associate
Your Credit Loans
Alamogordo, NM
02.2019 - 09.2022
- Provided exceptional support to customers through phone, email, and chat interactions.
- Resolved customer inquiries efficiently, ensuring a positive experience and satisfaction.
- Assisted in processing loan applications, verifying documentation accuracy and completeness.
- Utilized CRM software to track customer interactions, improving response times and service quality.
- Handled escalated customer issues with professionalism, contributing to conflict resolution efforts.
- Maintained up-to-date knowledge of financial products to provide informed assistance to clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Drive-Thru Cashier
Sonic
Alamogordo, NM
06.2015 - 06.2018
- Operated point-of-sale system to process transactions efficiently.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
- Maintained cleanliness and organization in the drive-thru area for optimal service speed.
- Collaborated with team members to streamline order preparation and delivery processes.
- Trained new employees on cash handling and customer service protocols.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Resolved problems with orders quickly and offered refund or replacement.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
Education
High School Diploma -
Academy Del Sol
Alamogordo, NM05.2018
Skills
Telephone skills
Organization skills
Data entry
Appointment scheduling
Scheduling
Scheduling appointments
Multitasking and prioritization
Positive and professional
Customer service
Problem-solving
Courteous and professional
Computer proficiency
Customer complaint resolution
Team leader
Fast learning skills
Timeline
Hospitality
Christus Health
05.2025 - Current
Receptionist
Great Water Company
11.2022 - 03.2025
Customer Service Associate
Your Credit Loans
02.2019 - 09.2022
Drive-Thru Cashier
Sonic
06.2015 - 06.2018
High School Diploma -
Academy Del Sol