Tanya Robinson
Mineola,NY
Summary
Personable and dedicated. Extensive experience in automobile industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Sales Consultant Representative
Paramus Chevy
Paramus, NJ
11.2023 - Current
- Provided customer service and support to clients regarding their inquiries and complaints.
- Assisted customers with product selection, order placement, and payment processing.
- Developed sales strategies to increase profit margins for the company.
- Generated leads through cold calling and networking activities.
Lead Customer Care Representative
Mercedes Benz Of Rockville Centre
Hempstead, NY
01.2019 - 11.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Educated customers where applicable to alleviate need for future contact.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Owner/Operator
Bontetes Daycare Inc
Freeport , NY
05.2009 - 11.2018
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Kept up-to-date on regulatory changes affecting business operations.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Owner/Operator
Tete’s playhouse
Hempstead , NY
06.2014 - 09.2017
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Mentored and trained new hires on sales techniques and customer service procedures.
Owner/Operator
Tanya Robinson/sole proprietor
Springfield Gardens, NY
02.2009 - 09.2013
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Mortgage Loan Processor
Alliance mortgage banking, Corp.
Springfield Gardens, NY
01.2002 - 06.2009
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed conditions sent from underwriting departments.
Education
Mercedes Benz Production System Experience
Mercedes Benz Brand Immersion
Vance, Alabama03.2020
High School Diploma -
August Martin High School
Jamaica, NY06.1989
Associate of Science - Business Administration And Management
York College of The City University of New York
Jamaica, NYQuarterly Courses of Mercedes Certifications
Mercedes Benz Academy
Skills
- Conflict mediation
- Data evaluation
- Training and development
- Project management
- Senior leadership support
- Contract negotiation expertise
- Quality assurance controls
- Direct sales
Timeline
Sales Consultant Representative
Paramus Chevy
11.2023 - Current
Lead Customer Care Representative
Mercedes Benz Of Rockville Centre
01.2019 - 11.2023
Owner/Operator
Tete’s playhouse
06.2014 - 09.2017
Owner/Operator
Bontetes Daycare Inc
05.2009 - 11.2018
Owner/Operator
Tanya Robinson/sole proprietor
02.2009 - 09.2013
Mortgage Loan Processor
Alliance mortgage banking, Corp.
01.2002 - 06.2009
Mercedes Benz Production System Experience
Mercedes Benz Brand Immersion
High School Diploma -
August Martin High School
Associate of Science - Business Administration And Management
York College of The City University of New York
Quarterly Courses of Mercedes Certifications
Mercedes Benz Academy