Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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James Budreau

Cincinnati,OH

Summary

Cheerful Team Leader with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Senior Inside Sales Consultant

Coverall
Cincinnati, OH
05.2022 - Current
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Provided personalized service to build relationships with customers.
  • Generated new business opportunities through cold calling campaigns.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Developed and implemented strategies to meet sales quotas.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed key customer relationships to increase sales.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Negotiated deals and handled complaints or objections.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend best products and services.

Executive Logistics Account Executive

JH Rose Logistics
Cincinnati, OH
07.2021 - 05.2022
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
  • Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Negotiated and closed deals with minimal oversight.
  • Cross-sold additional products and services to purchasing customers.

Senior Inside Sales Representative

Summit Companies
Mt Pleasant, MI
04.2017 - 07.2021
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Investigated sales and service issues to provide successful resolutions.
  • Coordinated work of sales team and motivated performance to surpass quotas.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Leveraged CRM software skills to generate pipeline and account reports weekly.
  • Exceeded daily customer call quota by measuring input against goal and holding self accountable.
  • Devised strategies to grow customer base and improve monthly sales.
  • Grew quarterly sales reliably with great communication and sales abilities.
  • Exceeded team sales goals by creating value, measuring activity and setting higher targets.

Education

High School Diploma -

Alcona Community High School
Lincoln, MI
06.2010

Some College (No Degree) - Communication

USMC
Marine Corps Base Camp Lejeune, NC

Skills

  • Working collaboratively
  • Collaboration
  • Inbound and Outbound Calling
  • Customer Support
  • Verbal Communication
  • Software troubleshooting
  • Employee management
  • Conflict mediation
  • Call Center Operations
  • Problem-solving abilities
  • Sales Techniques
  • Issue and conflict resolution
  • Workforce Management
  • Training & Development
  • Relationship building
  • Friendly, positive attitude
  • Time Management
  • Decision-making
  • Product management and pricing
  • B2B and B2C sales
  • Business development
  • Territory growth
  • Sales development
  • Product merchandising and distribution
  • Account management

Accomplishments

  • Developed relationships with 40-60 new clients annually and typically exceeded sales goals.
  • Consistently maintained high customer satisfaction ratings.
  • Presidents Circle
  • Promoted to Communication Chief due to Leadership and Dedication that achieved Successful Combative Operations.
  • Promoted from E1 (Private) to E5 (Sargent), in 4 years.

Affiliations

  • Honorable Discharge

Timeline

Senior Inside Sales Consultant

Coverall
05.2022 - Current

Executive Logistics Account Executive

JH Rose Logistics
07.2021 - 05.2022

Senior Inside Sales Representative

Summit Companies
04.2017 - 07.2021

High School Diploma -

Alcona Community High School

Some College (No Degree) - Communication

USMC
James Budreau