Tanya Smith
Mandan
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Arkos Health
Fargo, ND
09.2025 - Current
- Delivered essential support and resources to clients, aimed at maintaining accessibility to health services.
- Evaluated client progress and tailored care plans to enhance personalized support and satisfaction.
- Coordinated efforts with diverse teams to ensure comprehensive and effective service delivery for clients.
- Assessed client needs and coordinated appropriate care plans to enhance patient outcomes.
- Provided ongoing support and resources to clients, ensuring accessibility to health services.
- Monitored client progress and adjusted care plans based on individual circumstances and feedback.
- Documented case notes accurately, maintaining compliance with regulatory requirements and best practices.
- Conducted regular follow-ups with clients, fostering relationships that promote engagement in their care.
- Educated clients on available resources, empowering them to make informed health decisions.
- Participated in team meetings to discuss case updates and share insights for continuous improvement.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Case Manager
Salvation Army
Bismarck, ND
08.2018 - 10.2025
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery for clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Applied and requested reimbursements from city and government grants.
- Monitor and provide statistics to board members and officials at a higher level.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
Administrative Assistant
Sanford Nephrology Clinic
Bismarck, ND
10.2024 - 09.2025
- Managed patient scheduling and appointment reminders to enhance clinic efficiency.
- Coordinated communication between patients and healthcare providers to facilitate timely responses.
- Maintained electronic medical records utilizing EMR systems for streamlined access to patient information.
- Organized office supplies and inventory, optimizing resource management within the clinic.
- Supported billing processes by verifying insurance information and resolving discrepancies promptly.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Health Care Management
Minnesota School of Business
Blaine, MN07-2016
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Records management
- Data entry and analysis
- Crisis intervention
- Emotional awareness
- Treatment Planning
- MS office
- Referral coordination
- Resource management
- Case management tracking
- Patient support
- Case needs assessment
- Home visits and inspections
- Patient assessment
- Annual case reviews
- Needs assessment
- Social work
- Regulatory compliance
- Clear communication
- Team collaboration
- HIPAA compliance
- Goal setting
- Stress management
- Empathy and compassion
- Vulnerable population awareness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
2023- SPDAT Certification /Cares Coordinating
2022-National Health Care for the Homeless Council
2021- Certification of Completion of CARES-North Dakota & West Central Coordinated Entry.
2020- North Dakota Peer Support Specialist Training through Behavioral Health Division.
Timeline
Case Manager
Arkos Health
09.2025 - Current
Administrative Assistant
Sanford Nephrology Clinic
10.2024 - 09.2025
Case Manager
Salvation Army
08.2018 - 10.2025
Bachelor of Science - Health Care Management
Minnesota School of Business