Tanya Smith
Willards,MD
Summary
Dedicated professional with strong expertise in patient care coordination, schedule management, and workflow optimization. Proven ability to enhance patient satisfaction and streamline operations.
Overview
2027
2027
years of professional experience
Work History
Practice Supervisor
TidalHealth
Salisbury, MD
10.2025 - Current
- Directed daily operational activities to maintain efficient patient flow and improve overall service delivery.
- Facilitated efficient scheduling of clinical staff to support operational effectiveness and maintain service continuity.
- Facilitated training sessions for new staff on practice protocols and software systems.
- Executed process improvements to elevate patient satisfaction scores.
- Resolved patient inquiries and concerns, fostering a positive care experience.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Surgery Scheduler
TidalHealth
Salisbury, MD
2025 - Current
- Scheduled surgical appointments to ensure seamless alignment with physician availability and patient needs.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Managed patient communications to confirm procedures and provide pre-operative instructions.
- Utilized electronic health record systems to maintain accurate patient data and appointment records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
Surgical Scheduler
Mid Atlantic Surgical Group
Salisbury, MD
02.2014 - 03.2024
- Scheduled surgical procedures, coordinating with medical staff and patients to ensure timely operations.
- Managed patient appointment calendars, optimizing scheduling efficiency and reducing wait times.
- Communicated effectively with patients regarding pre-operative instructions and necessary documentation.
- Collaborated with surgeons to prioritize cases based on urgency and resource availability.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
Education
Certificate - Accounting And Finance
University of Phoenix
Tempe, AZHigh School Diploma -
Parkside High Schoole
Salisbury, MD06-1994
Skills
- Training and mentoring
- Patient care coordination
- Ethical practice
- Staff development
- Schedule management
- Workflow management
- Schedule coordination
- Obtaining authorizations
- Office administration
Timeline
Practice Supervisor
TidalHealth
10.2025 - Current
Surgical Scheduler
Mid Atlantic Surgical Group
02.2014 - 03.2024
Surgery Scheduler
TidalHealth
2025 - Current
Certificate - Accounting And Finance
University of Phoenix
High School Diploma -
Parkside High Schoole