Tanya Smith
Chicago,IL
Summary
Dynamic professional with extensive experience in healthcare administration and patient transport, notably at TotalMed Agency. Proven track record in insurance verification and pre-authorizations, achieving 100% bonus for performance. Strong organizational skills and commitment to patient confidentiality ensure efficient operations and high-quality care delivery. Certified in basic life support (BLS). Dynamic team leader with a strong background in medical office administration. Known for motivating teams and managing operations efficiently, contributing to enhanced productivity and patient care outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
Uber/Uzurv
Chicago, Illinois
03.2015 - Current
- Delivered safe, timely transportation for over 14,600 passengers daily with zero accidents.
- Provided reliable transport for over 40 patients weekly to medical appointments and various destinations.
- Ensured compliance with traffic laws and regulations during passenger transport.
Referral Specialist
TotalMed Agency
Warrenville, IL
11.2021 - 06.2022
- Secured verifications, authorizations, and pre-certifications for insurance coverage eligibility.
- Processed full-cycle billing for insurance claims, ensuring high accuracy.
- Managed payment processing while resolving issues related to insurance denials.
Referral Specialist
AIM SPECIALITY
Westchester, IL
03.2018 - 11.2021
- Processed referrals with healthcare organizations nationwide to secure authorizations.
- Uploaded comprehensive records for all patient referrals, detailing submission dates and status updates.
- Surpassed quarterly targets, achieving a 100% bonus for both team and individual performance.
Claims Resolution Specialist
MiraMed
Lombard, IL
03.2016 - 03.2017
- Verified insurance coverage and processed claims, ensuring accurate billing and facilitating timely payment collection.
- Clarified account statuses and resolved disputes with patients, enhancing customer satisfaction and trust.
- Retrieved necessary medical records for healthcare providers, supporting effective patient care and treatment decisions.
Office Manager
Dr. Brotman
Oak Park, IL
11.2013 - 11.2015
- Oversaw office operations to enhance work environment productivity.
- Managed office inventory while executing supply orders efficiently.
- Facilitated meetings by preparing agendas and promptly distributing minutes to ensure effective communication.
- Assisted physicians with patient care, including taking vital signs and preparing patients for examinations.
- Administered injections, medications, and treatments following physician guidelines.
Education
Master of Science - Business Administration
Louis University
01-2005
Bachelor of Science - Business Administration
Robert Morris University
01-2002
Associate in Science (A.S.) - Clinical Medical Assisting
Robert Morris College
Chicago, IL06-1996
Skills
- Insurance verification and pre-authorizations
- Time management
- Team leadership and motivation
- Patient confidentiality and HIPAA compliance
- Organizational skills
- Electronic health records
- Medical terminology
- Medical office administration
- Diagnostic equipment expertise
- Certified in basic life support (BLS)
Certification
- CPR/AED: ADULT, CHILD AND INFANT STANDARD FIRST AID (BLS)
- Certification Healthcare Management and Finance
- Certification Accounting
- Certification Certified Biller
- OSHA Certificate
Timeline
Referral Specialist
TotalMed Agency
11.2021 - 06.2022
Referral Specialist
AIM SPECIALITY
03.2018 - 11.2021
Claims Resolution Specialist
MiraMed
03.2016 - 03.2017
Driver
Uber/Uzurv
03.2015 - Current
Office Manager
Dr. Brotman
11.2013 - 11.2015
Master of Science - Business Administration
Louis University
Bachelor of Science - Business Administration
Robert Morris University
Associate in Science (A.S.) - Clinical Medical Assisting
Robert Morris College