Tanya Telford
Milwaukee,WI
Summary
With a proven track record at USPS, I excel in customer service and leadership, demonstrating strong communication and data entry skills. Achievements include supervising a team to improve customer satisfaction and efficiently managing high-volume data processing, showcasing my detail-oriented nature and reliability.
Overview
11
11
years of professional experience
Work History
City Mail Carrier
USPS, United States Postal Service
Milwaukee, WI
04.2024 - Current
- Delivered packages, letters, and other items to residential and commercial customers.
- Provided customer service regarding postal regulations and services.
- Assisted in loading and unloading trucks with parcels and other mail items.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Clerical Specialist
Milwaukee County
Milwaukee, WI
10.2023 - 04.2024
- Answered incoming calls and directed inquiries to the appropriate parties.
- Verified accuracy of data entered into computer systems prior to processing.
- Performed data entry duties using a variety of software programs.
- Scanned documents into digital format for storage in databases or archives.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
City Mail Carrier
USPS, United States Postal Service
Milwaukee, WI
01.2017 - 10.2023
- Delivered packages, letters, and other items to residential and commercial customers.
- Provided customer service regarding postal regulations and services.
- Assisted in loading and unloading trucks with parcels and other mail items.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Acting Supervisor-Customer Service
USPS, United States Postal Service
Milwaukee, WI
03.2019 - 05.2023
- Directed and supervised a team of 15 or more employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Data Processor (Seasonal)
Boss Management
Milwaukee, WI
05.2015 - 10.2015
- Compiled, sorted, and verified accuracy of data entered into database.
- Updated existing databases with new information as needed.
- Performed data entry tasks accurately and efficiently.
- Generated detailed spreadsheets to track progress against goals and targets.
- Utilized software applications such as Microsoft Excel and Access for recordkeeping purposes.
- Created spreadsheets or other documents using data from internal or external sources.
Customer Service Collections Representative
Van Ru Credit Corporation
Milwaukee, WI
06.2013 - 01.2014
- Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
- Followed up regularly on delinquent accounts via phone calls or emails.
- Negotiated payment arrangements with customers who were unable to pay their full balance due.
- Followed department calling scripts and procedures to optimize collections efforts.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Recorded information about status of collection efforts.
Education
Some College (No Degree) - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WISkills
- Extensive experience in customer service and account management
- Strong communication and interpersonal skills
- Proficient in data entry and record management
- Strong leadership abilities
- detail-oriented
- Time management abilities
- Customer Service
- Multitasking Abilities
- Professionalism
- Reliability
Timeline
City Mail Carrier
USPS, United States Postal Service
04.2024 - Current
Clerical Specialist
Milwaukee County
10.2023 - 04.2024
Acting Supervisor-Customer Service
USPS, United States Postal Service
03.2019 - 05.2023
City Mail Carrier
USPS, United States Postal Service
01.2017 - 10.2023
Data Processor (Seasonal)
Boss Management
05.2015 - 10.2015
Customer Service Collections Representative
Van Ru Credit Corporation
06.2013 - 01.2014
Some College (No Degree) - Criminal Justice
Milwaukee Area Technical College
Similar Profiles
Dominique ScottDominique Scott
Assistant Rural Carrier at USPS, United States Postal ServiceAssistant Rural Carrier at USPS, United States Postal Service
Kawana RuleKawana Rule
Material Mail Handler at USPS, United States Postal ServiceMaterial Mail Handler at USPS, United States Postal Service
Kenneth ProulxKenneth Proulx
Building Equipment Mechanic at United States Postal Service, USPSBuilding Equipment Mechanic at United States Postal Service, USPS
Theresa A. De GanoTheresa A. De Gano
City Letter Carrier at USPS (United States Postal Service)City Letter Carrier at USPS (United States Postal Service)
Tahaira LewisTahaira Lewis
Vendor Authorization Specialist at Assurance HDVendor Authorization Specialist at Assurance HD