Tanya Timmons

The Patient Service Representative (Clerk III) ensures that beneficiaries are informed, updated, and assisted when necessary. This position responds to questions from beneficiaries, triages beneficiary calls, performs case intake, and staffs the Medicare Helpline as required.

• Provided exceptional customer service to enhance shopping experience and build customer loyalty.
• Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
• Processed transactions efficiently using point-of-sale systems, maintaining accuracy during high-volume periods.
• Trained new associates on store policies and procedures to foster a collaborative work environment.

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
• Interviewed applicants and explained scope of different available benefits.
• Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
• Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.

• Helped customers complete purchases, locate items, and join reward programs.
• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
• Approached every question or concern with calm and level-headed approach.

• Streamlined office operations by effectively managing incoming and outgoing correspondence.
• Safeguarded sensitive information by following strict confidentiality protocols within the workplace.
• Reduced response time to customer inquiries with prompt and courteous communication via phone and email.