Tanya Turnage
Bryans Road,MD
Summary
Results-driven professional skilled in effective communication and problem resolution. Experienced in managing office operations and facilitating events, ensuring compliance and enhancing customer experiences in aviation administration. Committed to optimizing workflows and supporting team objectives. Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adept at navigating complex HR software systems to streamline administrative processes. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Administrative Asst IIIADA Coordinator
Maryland Aviation Administration
BWI Airport, MD
05.2024 - Current
- Managed daily office operations to support aviation administration functions.
- Coordinated meetings and scheduled appointments for department personnel.
- Maintained organized filing systems and electronic records for easy access.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Communicated with vendors to facilitate procurement of office supplies and services.
- Handled incoming calls and inquiries, directing them to appropriate staff members.
- Facilitated event planning and logistics for aviation workshops and seminars, enhancing participant experience.
- Updated departmental policies and procedures to ensure compliance with regulations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated meetings, managing room reservations, catering, and technical setup to ensure seamless execution.
- Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies.
- Collaborated with team members to streamline administrative processes and workflows.
- Maintained accurate records of program activities and documentation, supporting compliance during audits.
- Resolved customer complaints promptly while upholding company standards.
- Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
Package Delivery Driver
United Parcel Service, UPS
Waldorf, Maryland
2007 - 04.2023
- Delivered goods to designated locations safely and efficiently.
- Delivered goods and services to customers on time and in excellent condition.
- Coordinated with dispatch to confirm delivery schedules and optimize routes.
- Managed time efficiently when making multiple stops along designated routes.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Utilized GPS and maps for efficient route planning.
- Inspected vehicle before and after every trip to assess cleanliness, performance, and maintenance requirements.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays. Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Followed traffic regulations and company policies during transportation activities.
- Adhered to company policies and procedures related to safety and security standards.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing the transportation of cargo.
- Report any incidents involving the truck or its cargo to management immediately.
- Loaded and unloaded cargo according to safety procedures.
- Operated standard warehouse equipment to assist with the loading and unloading of deliveries.
- Operated a variety of vehicles safely in diverse weather conditions.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Adapted to changing routes or schedules as required by the employer.
- Completed necessary paperwork and documentation for deliveries.
- Kept accurate records of deliveries and customer signatures.
Human Resources Specialist
National Institutes of Health
Bethesda, Maryland
03.1991 - 09.2006
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Scheduled and conducted new employee orientations, providing essential information about company policies and culture.
- Facilitated employee onboarding and orientation processes for new hires.
- Conducted background checks and orientation, coordinating the new employee onboarding process.
- Handled employee inquiries regarding benefits and policies effectively.
- Coordinated benefits administration activities, including enrollments, changes, terminations, and transfers, to streamline processes.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Managed employee records to ensure data integrity and compliance in HR systems.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Identified opportunities to enhance HR programs and proposed actionable solutions for improved efficiency.
- Established and maintained trusted relationships around the organization to optimize business and employee experience.
- Drafted offer letters and employment contracts according to company guidelines.
- Reviewed job descriptions, identified necessary changes, and updated accordingly.
- Selected qualified job applicants and referred them to managers to make hiring recommendations.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06-1992
Skills
- Employee onboarding
- HR policy compliance
- Data & Records Management
- Event coordination
- Procurement processes
- Vendor communication
- Inventory management
- Microsoft Office Suite
- Calendar and Time Management
- Multitasking capacity
- Crisis management
- Effective communication
- Team collaboration
- Conflict resolution
- Customer service
- Attention to detail
- Reliability
- Environmental awareness
- Mapping software
- Communication tools
- Microsoft outlook
- Data input accuracy
- Records management
Certification
- Professional Administrative Certification of Excellence
- 2025 ADA Conference for State & Local Governments
- Ethics and Financial Disclosure Certificate of Completion
- Americans with Disabilities Act Curriculum Certificate
- EEO Civil Rights & Compliance
Timeline
Administrative Asst IIIADA Coordinator
Maryland Aviation Administration
05.2024 - Current
Human Resources Specialist
National Institutes of Health
03.1991 - 09.2006
Package Delivery Driver
United Parcel Service, UPS
2007 - 04.2023
High School Diploma -
Potomac High School