Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanya Venancio

Hanceville,AL

Summary

With a proven track record at Willowtree Pediatrics, I excel in leveraging my medical terminology and critical thinking skills to enhance patient care and streamline administrative processes. Demonstrated ability to foster patient loyalty and support healthcare providers, showcasing a unique blend of technical proficiency and compassionate service.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Willowtree Pediatrics
01.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Proactively addressed parent concerns regarding their child's health, providing reassurance while working closely with physicians to develop appropriate care plans.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Completed patient referrals to other medical specialists.

Medical Receptionist

Horizon Pediatrics
06.2023 - Current
  • Travel from one office to another location- Southview Medical Center
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Registered and verified patient records before triage with most up-to-date information.

Medical Receptionist

Southview Medical Center
08.2022 - Current
  • Travel from one office to another location-Horizon Medical Clinic
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Helped patients complete necessary medical forms and documentation.

Restaurant Waiter

Buenavista Mexican Cantina
02.2016 - 11.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Nursing Assistant

Private Residence
04.2022 - 06.2022
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Education

GED -

Cullman High School
Cullman

Skills

  • Medical Terminology
  • Critical Thinking
  • Problem-Solving
  • EMR / EHR
  • Medical Charting
  • Inpatient Care

Languages

Spanish
Native or Bilingual
Korean
Elementary

Timeline

Medical Receptionist

Willowtree Pediatrics
01.2024 - Current

Medical Receptionist

Horizon Pediatrics
06.2023 - Current

Medical Receptionist

Southview Medical Center
08.2022 - Current

Nursing Assistant

Private Residence
04.2022 - 06.2022

Restaurant Waiter

Buenavista Mexican Cantina
02.2016 - 11.2023

GED -

Cullman High School
Tanya Venancio