Tanya Walsh
Litchfield,NH
Summary
Looking to obtain a responsible position in a company where my years of experience and accomplishments will benefit both the company and myself for growth.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
XPO Logistics
Manchester, New Hampshire
02.2024 - Current
- Tracked orders both inbound and outbound
- Answered inbound calls, chats and emails.
- Schedule deliverers to both residential and business locations as well as construction sites.
- Assisting dispatch and answering drivers questions.
Customer Service Representative
Law Logistics LLC
Merrimack, NH
08.2023 - 02.2024
- Schedule appointments for both inbound and outbound freight
- Place orders within the Synapse system for warehouse personnel to pick and load onto trailers for delivery
- Helped customers in a timely fashion with questions regarding their products
General Office/ Administrative Assistant
YRC Freight
North Reading, MA
03.1999 - 07.2023
- Perform simple clerical/administrative assignments such as: Printing, faxing, photocopies and scanning
- Respond to customers via email or phone
- Create, review and maintain various reports
- Assist in the administration and office support functions by maintaining office records, personnel files, payroll, accounts payable and receivable
- Working on the dock to receive exhibit freight for Boston, MA Expo’s, tagging and recording them all on a spreadsheet in a timely manner
- Scheduling customer appointments, tracking in-bond shipments and clearing, OS&D including hazardous material
Office Clerk
McCollisters United
North Reading, MA
11.1997 - 03.1999
- Assist and answer customer calls
- Schedule customer pick-ups and deliveries
- Explain contracts, lease agreements, and associated fees with customer
Office Clerk
USF Red Star
Londonderry, NH
01.1997 - 11.1997
- Answer calls from customers to schedule pick-ups, deliveries, and locate their freight
- Perform OS&D duties
- Help with dispatch when needed
Skills
- Complaint resolution
- Account updating
- Scheduling
- Calendaring
- Professional telephone demeanor
- Inbound and outbound calling
Timeline
Customer Service Representative
XPO Logistics
02.2024 - Current
Customer Service Representative
Law Logistics LLC
08.2023 - 02.2024
General Office/ Administrative Assistant
YRC Freight
03.1999 - 07.2023
Office Clerk
McCollisters United
11.1997 - 03.1999
Office Clerk
USF Red Star
01.1997 - 11.1997