Tanya Walsh
Litchfield,NH
Summary
Looking to obtain a responsible position in a company where my years of experience and accomplishments will benefit both the company and myself for growth.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
CF Transportation LLC
Haverhill
01.2025 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Determined shipping and delivery dates for customer.
- Enter orders, set both pick up and delivery appointments.
- Received disposition for damaged refused freight.
- Send calls to appropriate representative
Customer Service Representative
Law Logistics LLC
Merrimack, NH
08.2023 - 02.2024
- Schedule appointments for both inbound and outbound freight.
- Place orders within the Synapse system for warehouse personnel to pick and load onto trailers for delivery.
- Keep accurate records on a daily basis of all worked completed.
- Communicate with customers in a timely manner and discuss their shipment's progress.
Customer Service Representative
XPO Logistics
Manchester , NH
02.2024 - 01.2025
- Tracked orders both inbound and outbound
- Answered inbound calls, chats and emails.
- Schedule deliverers to both residential and business locations as well as construction sites.
- Assisting dispatch and answering drivers questions.
General Office/ Administrative Assistant
YRC Freight
North Reading
03.1999 - 07.2023
- Perform simple clerical/administrative assignments such as: Printing, faxing, photocopies and scanning
- Respond to customers via email or phone calls
- Create, review and maintain various reports
- Assist in the administration and office support functions by maintaining office records, personal files, payroll and routine questions about company policy or guidelines, accounts payable and receivable
- Working on the dock to receive exhibit freight for Boston, MA Expo's
- Tagging and recording them all on a spreadsheet in a timely manner
- Calling and scheduling customer appointments for delivery, tracking in-bond shipments, OS&D including hazardous material recovery drums for salvage.
Office clerk
McCollisters United
North Reading
11.1997 - 03.1999
- Assist and answer customer calls directly, to schedule the customer pick ups and tracing their freight.
Education
High school -
Pinkerton Academy
06.1994
Timeline
Customer Service Representative
CF Transportation LLC
01.2025 - Current
Customer Service Representative
XPO Logistics
02.2024 - 01.2025
Customer Service Representative
Law Logistics LLC
08.2023 - 02.2024
General Office/ Administrative Assistant
YRC Freight
03.1999 - 07.2023
Office clerk
McCollisters United
11.1997 - 03.1999
High school -
Pinkerton Academy