Tanya Williams
Erlanger,KY
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
Erlanger, KY
01.2020 - 04.2024
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Customer Service Representative
Big Lots Stores, Inc.
Erlanger
05.2013 - 11.2016
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Led on- and off-site customer support teams across multiple time zones.
- Updated databases with new and modified customer data.
Childcare Assistant Teacher
Northern ky head start
Covington, Kentucky
07.1997 - 01.2000
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Education
High School Diploma -
06-1989
Skills
- Stock management
- Upselling and cross selling
- Program administration
- Customer experience
Timeline
Assistant Store Manager - Dollar General Market
01.2020 - 04.2024
Customer Service Representative - Big Lots Stores, Inc.
05.2013 - 11.2016
Childcare Assistant Teacher - Northern ky head start
07.1997 - 01.2000
Holmes High School - High School Diploma,
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