Tanya Williams
Belmont,NC
Summary
Customer-focused professional with a solid background in customer service and inventory management. Proven ability to enhance customer relationships and resolve complaints, driving store performance and loyalty. Strong product knowledge and effective communication skills contributed to increased customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Michaels Arts and Crafts
Gastonia, North Carolina
01.2024 - Current
- Facilitated product location and provided tailored project advice to enhance customer satisfaction.
- Processed customer transactions with accuracy and efficiency at point of sale.
- Resolved inquiries and complaints through effective communication and problem-solving techniques.
- Maintained store organization and cleanliness to improve overall shopping experience and customer engagement.
- Collaborated with team members to restock inventory and manage engaging product displays.
- Educated customers on product features, promotions, and crafting techniques.
- Handled returns and exchanges professionally in accordance with company policies.
- Participated in team meetings to share insights on sales strategies and contribute to improved service quality.
Owner
Suga Slims LLC
Belmont, North Carolina
02.2015 - Current
- Managed daily operations and workflows of a successful boutique business.
- Developed and implemented targeted marketing strategies, resulting in increased customer acquisition.
- Oversaw inventory management and maintained optimal stock levels.
- Trained and supervised staff to ensure excellent customer service.
- Coordinated events and promotions to enhance brand visibility.
- Established strong relationships with suppliers for better pricing and service.
- Maintained financial records and managed budgeting processes effectively.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily business operations, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution and team performance, ensuring timely completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted performance reviews for employees on a regular basis.
- Managed sales presentations to promote product and brand benefits.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Customer Service Representative
Lowes Home Improvment
Belmont, NC
02.2023 - 11.2023
- Assisted customers in locating products and provided creative project advice.
- Processed customer transactions accurately and efficiently at the point of sale.
- Resolved customer inquiries and complaints through effective communication and problem-solving.
- Educated customers on product features and promotions to enhance their purchasing decisions.
- Oversaw warranty counseling process to streamline customer claims.
- Contacted customers about potential service upgrades, new services and account changes.
- Excelled in exceeding daily credit card application goals.
- Liaised with customers and retail buyers to expedite orders and fulfill customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Recommended product, service, and billing improvements to management to address recurring issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Laborer
Amazon
Charlotte, North Carolina
01.2022 - 01.2023
- Loaded and unloaded packages for timely distribution to delivery trucks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Lifted and transported items weighing up to 50 pounds consistently.
- Operated warehouse equipment to move and organize inventory efficiently.
- Ensured compliance with company and OSHA safety guidelines during operations, reducing risk for all workers.
- Maintained cleanliness and safety standards across work areas consistently.
- Collaborated with team members to streamline daily workflow processes, improving overall team efficiency.
- Inspected incoming shipments for quality assurance before processing.
- Followed company policies and procedures to ensure compliance during operations.
- Worked with team members to ensure efficient workflow throughout the day.
- Proposed innovative ideas and solutions that enhanced team performance and outcomes.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Education
Associate of Science - Edical Assisting
Central Carolina Community College
Sanford, NC06-1997
High School Diploma -
Pine Forest Senior High School
Fayetteville, NC06-1993
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Transaction processing
- Product knowledge
- Sales forecasting
- Inventory management
Certification
Clinical Certified Medical Assistant
Timeline
Customer Service Representative
Michaels Arts and Crafts
01.2024 - Current
Customer Service Representative
Lowes Home Improvment
02.2023 - 11.2023
Laborer
Amazon
01.2022 - 01.2023
Owner
Suga Slims LLC
02.2015 - Current
Associate of Science - Edical Assisting
Central Carolina Community College
High School Diploma -
Pine Forest Senior High School