Tanya Wilson
Holly Springs,NC
Summary
Sales Executive Meeting Manager with extensive experience in hospitality sales operations and client relations. Strong track record of improving sales processes, enhancing CRM data quality, and collaborating across teams to ensure seamless event management and client satisfaction. Highly skilled in Salesforce, Marriott CI/TY, Delphi, and PMS systems. Adept at managing complex logistics for corporate meetings and events, providing analytical support, and fostering high-performing teams.
Overview
12
12
years of professional experience
Work History
Sales Operations Specialist
Brightly Software SIEMENS
06.2022 - 03.2024
- Reviewed and analyzed sales contracts for accuracy and compliance with company policies, minimizing risks and ensuring deal success.
- Collaborated with cross-functional teams to ensure seamless execution of client campaigns, ensuring a high level of satisfaction.
- Managed Salesforce system performance, including importing/exporting data and ensuring clean, accurate records.
- Provided high-level analytical reporting and administrative support to senior executives, enhancing decision-making capabilities.
- Trained and supported Sales Development Representatives on operational processes, improving team efficiency.
- Proactively managed internal requests and service issues, ensuring timely responses across departments.
Exec Meeting Manager/Sales Coordinator/Sales
Renaissance Suites
06.2017 - 07.2018
- Supported the sales and marketing teams by preparing and organizing key sales documents, including proposals and contracts.
- Handled bookings, schedules, and logistical details for meetings and events, ensuring client specifications were met.
- Liaised with clients and internal departments to ensure smooth execution of events, including catering and AV equipment needs.
- Developed budgets and monitored expenses for meetings and events, ensuring cost control while meeting client needs.
- Trained and supervised meeting staff to ensure consistent execution of event procedures and company standards.
Front Desk Supervisor
Renaissance Suites
11.2016 - 06.2017
- Managed the front desk team and oversaw operations for a 275-room property, including a presidential suite.
- Ensured smooth guest check-in/check-out processes and maintained high levels of guest satisfaction.
- Handled financial transactions with integrity, including credit cards, checks, and cash.
- Completed daily reports and checklists while ensuring adherence to hotel safety and security protocols.
- Provided on-duty manager oversight as required, ensuring operational excellence.
Front Desk Agent
Renaissance Suites
06.2015 - 11.2016
- Assisted with guest check-in/check-out and addressed inquiries to enhance overall guest experience.
- Ensured accuracy and security of all financial transactions, maintaining confidentiality of guest information.
- Collaborated with the team to provide exceptional customer service in a fast-paced environment.
- Completed daily documentation in compliance with hotel procedures and safety standards.
Retail Sales Associate
Nordstrom
11.2015 - 01.2016
- Provided outstanding customer service and assisted in the sales of wireless products, meeting both individual and team targets.
- Stayed current on product knowledge and trends to recommend solutions tailored to customer needs.
Wireless Sales Expert
Sam's Club
01.2015 - 11.2015
- Developed new consumer and business accounts by utilizing consultative sales techniques.
- Stayed knowledgeable about the latest technology products, delivering expert recommendations to customers.
Front Desk Agent
Doubletree By Hilton
07.2012 - 01.2015
- Assisted guests with check-in/check-out and provided ongoing support during their stay to ensure satisfaction.
- Managed financial transactions with precision and upheld high levels of confidentiality.
Banquet Server/Set-Up
Hilton
10.2011 - 07.2012
- Set up and broke down banquet rooms, ensuring event spaces were prepared to client specifications.
- Worked with event managers to ensure all technical, catering, and logistical needs were met.
Education
Bachelor Of Science - Hospitality And Tourism Management
North Carolina Central University
Durham, NC05.2021
Skills
- Salesforce Certified (Admin)
- Marriott CI/TY & Delphi Experience
- PMS & Microsoft Office Suite (Excel, Word, PowerPoint)
- SharePoint & ZoomInfo
- Dataloader & Data Management
- Event Planning & Management
- Strong Organizational & Time Management Skills
- Active Listening & Critical Thinking
- Troubleshooting & Technical Support
Accomplishments
- Assisted with planning and participated in Brightly Software Sales Kickoff 2023, enhancing overall sales team engagement.
- Consistently met and exceeded sales targets and operational goals in prior roles, driving revenue and client satisfaction.
Timeline
Sales Operations Specialist
Brightly Software SIEMENS
06.2022 - 03.2024
Exec Meeting Manager/Sales Coordinator/Sales
Renaissance Suites
06.2017 - 07.2018
Front Desk Supervisor
Renaissance Suites
11.2016 - 06.2017
Retail Sales Associate
Nordstrom
11.2015 - 01.2016
Front Desk Agent
Renaissance Suites
06.2015 - 11.2016
Wireless Sales Expert
Sam's Club
01.2015 - 11.2015
Front Desk Agent
Doubletree By Hilton
07.2012 - 01.2015
Banquet Server/Set-Up
Hilton
10.2011 - 07.2012
Bachelor Of Science - Hospitality And Tourism Management
North Carolina Central University
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