Open To Work
Tanya Elizabeth McAllister
Mission Viejo,CA
Summary
Dynamic retail professional with a proven stellar record at Intimates, excelling in customer service and store operations. Expert in driving sales growth through innovative merchandising and fostering client relationships. Recognized for adaptability and problem-solving skills, consistently enhancing customer satisfaction and achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Boutique Manager
Intimates
Mission Viejo, CA
08.2021 - Current
- Directed daily operations to ensure exceptional customer experiences in a boutique environment.
- Established and nurtured strategic partnerships with vendors to ensure timely merchandise delivery.
- Spearheaded sales growth through strategic implementation of visual merchandising and innovative window displays.
- Crafted and curated an inviting boutique atmosphere to elevate customer experience.
- Established and nurtured a loyal client base through strategic relationship-building and exceptional service delivery.
- Oversaw inventory management and executed purchasing strategies to maintain optimal merchandise availability.
- Cultivated and strengthened long-term client relationships through proactive issue resolution and exceptional communication skills.
- Recorded and escalated issues to higher management, ensuring comprehensive detail and clarity.
- Increased sales by 20%
Showroom Manager
Shamrock Windows and Doors
Laguna Hills, CA
01.2010 - 05.2021
- Managed operational workflows to enhance showroom performance and deliver a superior customer experience.
- Guided and supported staff in mastering product knowledge and refining sales techniques to improve overall performance.
- Executed strategic merchandising initiatives to optimize product presentation and drive sales engagement.
- Analyzed and restructured customer service operations to accelerate response times and boost overall satisfaction rates.
- Facilitated collaboration with leadership on strategic initiatives designed to maximize showroom profitability and support sustainable growth.
- Developed and executed effective visual merchandising plans to elevate product presentation and maximize showroom sales.
- Implemented strategies to boost customer satisfaction ratings by swiftly addressing concerns and resolving issues with efficiency.
- Engaged with vendors to negotiate beneficial agreements, resulting in exclusive product lines that enhanced showroom selection.
- Designed and launched focused marketing campaigns to drive new client engagement and strengthen brand presence in regional market.
- Engaged with each individual entering the showroom to ensure a positive customer experience.
- Engaged with sales team to formulate realistic sales goals, inspiring team members to exceed performance benchmarks.
- Supervised daily operations, focusing on effective opening and closing procedures, meticulous cash handling, and strict compliance with safety standards.
- Managed comprehensive financial documentation for showroom transactions, facilitating efficient invoicing and collections.
- Managed over 15 new leads per day
Education
Bachelor of Science - English Literature
California State University Fullerton
Fullerton, CASkills
Customer service
Store operations
Fashion trend awareness
Retail sales
Reliability
Excellent communication
Adaptability and flexibility
Self motivation
Problem-solving aptitude
Timeline
Boutique Manager
Intimates
08.2021 - Current
Showroom Manager
Shamrock Windows and Doors
01.2010 - 05.2021
Bachelor of Science - English Literature
California State University Fullerton