Tanya M. Martin
Richmond,TX
Summary
A hardworking and passionate job seeker eager to secure a part-time Patient Access Representative position in the Women's Pavilion. Knowledgeable in medical terminology, registration, and scheduling. I am ready to bring four previous years of relevant work experience to the team.
Overview
15
15
years of professional experience
Work History
Loan Processor
M/I Homes
12.2020 - 03.2024
- Proficiently processed mortgage applications for various financing types, including conventional, FHA, VA, VA Land Board, USDA, and TSACH bond mortgage loans.
- Gathered, analyzed, and processed necessary documentation from home buyers to prepare complete and accurate loan files for submission to underwriting for final approval.
- Communicate effectively with Loan Officer or Loan Officer Assistant in reviewing and completing loan applications.
- Order appraisals, VOE's, tax transcripts, HOI, and flood certs.
- Assist with other administrative tasks/duties as needed.
Senior Tax Analyst
CenterPoint Energy
04.2014 - 12.2020
- Supported Sales & Use Property Tax and Sales & Use teams.
- Handled and processed Property Tax Statements and Payments for (3 different entities) CNP-Arkla AR Counties $2M, CNP-Houston Electric MUD’s $4.5M in payments, and CNP-MN Gas
- $29M in payments
- Process tax payments via Excel spreadsheet, then upload to SAP for payment processing.
- Maintain Property & Sales/Use Tax Calendar for monthly, quarterly, and yearly returns.
- Assisted with various sales/use/excise tax returns CenterPoint Houston Electric & CenterPoint Energy Resource, CenterPoint Energy Service, and CenterPoint Energy ARKLA across various taxing jurisdictions.
- Prepare and issue exemption certificates to vendors.
- Collaborate closely with treasury, insurance & risk, accounts payable, and vendor master.
- Researched Tax Notices and Correspondence.
- Handle and processed Yearly Business Occupational license renewals for various Louisiana Parishes
- Handle and processed State /City business licenses in Arizona, Colorado, California, and Nevada
- Maintain and issue multiple CenterPoint Energy entity W9s as requested by vendors.
- Monitor and respond to Corporate Tax email inbox issue reply within 48 hours.
- Open and distribute mail, correspondence memos, letters, faxes, and forms.
- Assist with SOX compliance documentation.
Patient Access Representative
Texas Children's Hospital
06.2012 - 12.2016
- • Verify and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Handled assigned work queues are monitored and worked daily, ensuring that all accounts are secured for billing
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
• Obtains insurance referrals, as required by individual insurance plans, documenting referral numbers in the appropriate fields for accurate billing.
• Contact the patient/guarantor before the date of service to inform them of estimated payment due at the time of service. Documents details of all successful and unsuccessful attempts at patient/guarantor contact
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicaid, and other required paperwork, needed during account audits, and medical record review.
• Document account notes in EPIC all pertinent information required to successfully bill and collect on claim
• Provide excellent customer service.
Unit Secretary L&D
Memorial Hermann Memorial City
05.2010 - 06.2012
- Registered and verified patient records before triage with the most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greet and interact with patients to provide information, answer questions
- Created a welcoming atmosphere for patients and their families while managing visitor access according to hospital guidelines.
- Ensured timely responses to physician requests for laboratory test results or imaging studies through diligent tracking of pending orders.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Access Representative
Memorial Hermann Memorial City Medical Center
05.2009 - 05.2010
- Obtain and/or verify all patient demographic, contact information, insurance eligibility information, as well as primary physician information during the bed-side registration process each visit as well as obtaining authorization/consent signatures
- works closely with doctors, clinical staff, and other ancillary areas in response to the needs of the patient
- Handle multiple calls and requests, responding timely and professionally
- Show exceptional Customer Service while meeting the needs of the patient by using clear and respectful communication.
- Follow departmental policies and procedures for verification of insurance benefits and to utilize external portals to confirm eligibility
- Participate in the up-front point-of-service collection process by collecting all applicable co-pays, co-insurance, and deductibles
Education
Bachelor of Arts - Business Administration And Management
LeTourneau University
Longview, TX05.2019
Skills
- Customer Service
- Scheduling
- Detailed Orientated
- Patient Registration
- Insurance Verification
- Medical Terminology
- Data Entry
- Interpersonal Skills
- MS Office: Word, Outlook, Excel
- Multi-Line Phones System
- General Office Equipment
- Team Player
Timeline
Loan Processor
M/I Homes
12.2020 - 03.2024
Senior Tax Analyst
CenterPoint Energy
04.2014 - 12.2020
Patient Access Representative
Texas Children's Hospital
06.2012 - 12.2016
Unit Secretary L&D
Memorial Hermann Memorial City
05.2010 - 06.2012
Patient Access Representative
Memorial Hermann Memorial City Medical Center
05.2009 - 05.2010
Bachelor of Arts - Business Administration And Management
LeTourneau University
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