Tanzim Afrose Himi
San Francisco,CA
Summary
Accomplished professional with a strong history of improving customer satisfaction and creating inclusive educational environments. At Foreign Guide Study Abroad, played a key role in enhancing program quality and promoting student diversity. Skilled in customer relations, multilingual communication, staff management, and educational counseling. Consistently delivers results through innovative problem-solving and attentive listening.
Overview
2
2
years of professional experience
Work History
Receptionist Manager
Private Company
02.2024 - 01.2025
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
Study Abroad Program Assistant
Foreign Guide Study Abroad
12.2022 - 01.2024
- Provided exceptional customer service to both incoming international students and outgoing domestic students participating in exchange programs.
- Promoted diversity and inclusion within study abroad programs by encouraging participation from underrepresented groups of students.
- Evaluated student feedback on their experiences abroad, implementing improvements to enhance future programming quality.
- Contributed to program development by researching new opportunities and potential partners in different countries.
Private Academic Tutor
Student Council
11.2022 - 12.2023
- Developed strong rapport with students, fostering a positive and supportive learning environment.
- Enhanced academic performance of students by creating customized lesson plans focused on their specific weaknesses.
- Provided ongoing feedback to students regarding their performance, setting achievable goals and celebrating milestones achieved.
- Reinforced classroom lessons by working closely with teachers to ensure consistency in education methods across different settings.
Education
Bachelor of Science - Computer Science
San Francisco State University
San Francisco, CA05-2028
Skills
- Cultural Aduptibility
- Multilingual proficiency
- Staff management
- Student recruitment
- Study abroad opportunities
- International relations
- Educational counseling
- Relationship building
- Early childhood education
- Collaboration and teamwork
- Fast learner
- Creative thinking
- Process improvement
- Customer relations and communications
- Customer service
- Attention to detail
- Staff collaboration
- Excellent communication
- Confidence building
- Active listening
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Receptionist Manager
Private Company
02.2024 - 01.2025
Study Abroad Program Assistant
Foreign Guide Study Abroad
12.2022 - 01.2024
Private Academic Tutor
Student Council
11.2022 - 12.2023
Bachelor of Science - Computer Science
San Francisco State University
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