Tao Sauls
North Italia Restaurant
Charlotte,NC
13
years of professional experience
Bartender experienced in mixology and operations management. Enhanced customer satisfaction and boosted sales through effective leadership and staff training, while fostering a collaborative team environment. Created memorable guest experiences in high-energy settings by maintaining an organized bar and excelling in customer interactions.
Work History
Bartender
10 Months- Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
- Supervised bar operations during peak hours, maintaining efficiency and quality.
- Resolved customer complaints promptly to ensure repeat business and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
Bar Manager
5 Months- Directed daily bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on cocktail preparation techniques and customer engagement strategies.
- Developed seasonal drink menus, enhancing guest experiences through creative offerings.
- Implemented inventory control systems, optimizing stock levels and reducing waste.
- Managed vendor relationships to secure quality supplies at favorable terms.
- Enforced health and safety regulations, maintaining compliance across all operations.
- Analyzed sales trends to identify opportunities for menu adjustments and promotions.
- Coordinated special events, increasing patronage through targeted marketing initiatives.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Bartender
8 Months- Crafted innovative cocktails, elevating customer experience and driving repeat business. Implemented efficient inventory system, reducing waste and costs.
- Managed inventory and restocked supplies to prevent shortages and ensure smooth operations.
- Mix cocktails and beverages, ensuring consistent quality and customer satisfaction.
- Handled cash transactions accurately to maintain financial integrity and reduce discrepancies.
- Train and mentor new staff, fostering a collaborative and supportive work environment.
- Handle cash transactions accurately, minimizing discrepancies and ensuring financial integrity.
- Fostered team cohesion through mentorship, enhancing staff retention and bar performance. Collaborated on event planning, enhancing venue appeal.
Bartending
1 Year 3 Months- Mixed cocktails and beverages, fostering customer satisfaction and encouraging repeat business.
- Strengthened customer retention through personalized service and delivery of high-quality drinks.
- Developed expertise in a wide range of cocktail recipes and bartending techniques.
- Resolved customer complaints to enhance customer experience and maintain a positive bar atmosphere.
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards.
- Spearheaded innovative projects, driving measurable results through strategic planning and execution. Collaborated cross-functionally to optimize processes and exceed targets.
Regional Food Service Manager
3 Years- Led regional food service operations, optimizing supply chain efficiency and enhancing customer satisfaction. Implemented cost-saving measures, resulting in substantial profit margin improvements.
- Led team of 200+ employees, improving operational efficiency and increasing customer satisfaction scores.
- Spearheaded menu modernization initiatives, introducing locally-sourced ingredients. Developed innovative training programs, elevating service standards across multiple locations.
- Led a team of 200+ employees, enhancing team performance and customer satisfaction.
- Collaborated with suppliers to secure high-quality ingredients and ensure timely deliveries, supporting consistent service quality.
- Analyzed sales data to optimize menu offerings, boosting revenue significantly.
- Implemented new food safety protocols, resulting in zero violations over three years.
- Spearheaded menu modernization initiatives with locally-sourced ingredients and developed training programs that raised service standards across multiple locations.
District Manager
2 Years- Led a district team of 150, achieving a 12% increase in sales and improving customer satisfaction scores.
- Orchestrated district operations, driving sales growth and elevating customer satisfaction. Optimized processes across multiple locations, yielding substantial cost reductions.
- Managed 15 Food Service Management locations, reducing operational costs by 8% through process optimization.
- Spearheaded projects that advanced technology and delivered solutions, enhancing operational efficiency and user experience.
- Orchestrated district operations to drive sales growth and elevate customer satisfaction while optimizing processes across locations to reduce costs.
- Played key role as the company liaison with national branded QSRs through certifications and enhancing business relationships.
Retail District Manager
2 Years- Managed 15 retail locations, increasing sales by 22% through strategic planning and team leadership.
- Implemented training programs that enhanced employee performance and reduced turnover by 18%.
- Spearheaded digital transformation initiatives, streamlining processes and enhancing productivity. Implemented cutting-edge solutions, driving significant operational improvements.
- Implemented training programs, enhancing employee performance and reducing turnover by 18%.
- Collaborated with store managers to streamline operations and achieve measurable efficiency gains.
- Collaborated with store managers to streamline operations, resulting in measurable efficiency gains.
- Spearheaded digital transformation initiatives, implementing solutions that enhanced productivity and streamlined processes across retail network.
Education
MBA - Business Administration and Management
Bachelor - Business Administration
Skills
Mixology
Customer service skills
Hospitality skills
Conflict resolution
Sales techniques
Cocktail knowledge
Training Programs
Drink presentation
Teamwork
Hygiene standards
Customer service
Conflict resolution
Hospitality service
Upselling techniques
Bar presentation
Timeline
Bartender
North Italia Restaurant
10.2025 - CurrentRead More
Bar Manager
Savu
06.2025 - 11.2025Read More
Bartender
Eden of Paza at Charlotte
09.2023 - 05.2024Read More
Bartending
15th Street Social at Charlotte
02.2021 - 05.2022Read More
Regional Food Service Manager
PMSC at Charlotte
08.2017 - 08.2020Read More
District Manager
PMSC at Port Charlotte
08.2015 - 08.2017Read More
Retail District Manager
PMSC at Charlotte
08.2013 - 08.2015Read More
East Carolina University
Bachelor from Business Administration
Read More
Howard University
MBA from Business Administration and Management
Read More