Taofikat Moshood
Richmond,TX
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.
Overview
7
7
years of professional experience
Work History
Customer Virtual Assistant
Instacart
02.2022 - Current
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Physical Therapy Aide
AMRC
03.2020 - 01.2022
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Coordinated daily activities of patients to support them in their individual care programs.
Cashier
Walmart
03.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Phlebotomy Intern
General Hospital Gbagada
04.2016 - 10.2017
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
Education
Bachelor of Science - Science
Fountain University Osogbo
Osun State10.2017
Skills
- Employee Timesheet Processing
- Report Transcription
- Microsoft Excel
- Microsoft Word
- Staff Training
- Meeting Leadership
- Client Meetings
- User Experience
- PowerPoint Presentations
- Business Correspondence
- Marketing Initiatives
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Collaborated with team of 10 in the development of AdminAmigo.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Virtual Assistant
Instacart
02.2022 - Current
Physical Therapy Aide
AMRC
03.2020 - 01.2022
Cashier
Walmart
03.2018 - 01.2019
Phlebotomy Intern
General Hospital Gbagada
04.2016 - 10.2017
Bachelor of Science - Science
Fountain University Osogbo
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