Tapasvi Shah
Buffalo Wild Wings
ATLANTA,GA
3
Languages
1
Certification
3
years of professional experience
Early career retail leader with experience supervising daily floor operations, coaching new associates, and supporting high-volume sales environments. Skilled in team collaboration, attention to detail, and resolving customer concerns with professionalism. Focused on improving store performance and customer satisfaction.
Work History
Sales Associate Supervisor
2 Years 5 Months- Supervised daily floor operations, leading a team of 10+ retail sales associates to consistently meet and exceed weekly store revenue targets by up to 15%.
- Delegated daily tasks and schedule coverage during high-volume peak hours to optimize store coverage, minimize checkout wait times, and improve overall shopability.
- Executed visual merchandising and floor resets per corporate planograms, enhancing product visibility and facilitating cross-selling.
- Addressed complex customer escalations efficiently, achieving high customer satisfaction ratings and promoting long-term brand loyalty.
- Conducted POS operations, cash reconciliation, and inventory audits, ensuring accuracy in daily register balances and reducing inventory shrinkage.
- Oversaw POS operations, cash reconciliation, and inventory audits, maintaining strict accuracy in daily register balances and mitigating inventory shrinkage.
Server
3 Years 2 Months- Delivered friendly, attentive service while efficiently managing multiple tables and bar orders to enhance customer experience.
- Took accurate food and drink orders, made menu recommendations, and accommodated special requests.
- Accurately took food and drink orders, recommended menu options, and accommodated special requests to ensure guest satisfaction.
- Worked with kitchen and bar staff to ensure timely service during busy shifts.
- Processed cash and card payments using the point of sale system.
- Maintained clean, stocked work areas and adhered to food safety and responsible alcohol service guidelines to support operational standards.
Education
Bachelor of Science - Business
Skills
Sales strategy
Sales planning
Sales team training
Written communication
Relationship building
Customer management
Certification
CPR Cerification
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Sales Associate Supervisor
777 Stop
05.2024 - CurrentRead More
Server
Buffalo Wild Wings
08.2023 - CurrentRead More
Georgia State University
Bachelor of Science from Business
Read More