TAQUIAH Beacham
Columbus,OH
Summary
Detail-oriented and organized administrative professional with experience providing excellent customer service, managing schedules, coordinating appointments, and handling confidential information. Strong communication and interpersonal skills with the ability to work effectively with patients, healthcare providers, and multidisciplinary teams. Proficient in Microsoft Office applications and committed to delivering efficient, patient-centered support in a healthcare environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Surgery scheduler/coordinator
Riverside Methodist Hospital
Columbus, OH
06.2022 - Current
- Coordinated schedules and appointments, ensuring accurate and up-to-date records for optimal patient care.
- Provide exceptional customer service and respond to inquiries in a professional manner.
- Managed confidential information with precision, ensuring compliance with organizational policies and safeguarding patient privacy.
- Communicate effectively with clients, staff, and external partners to facilitate smooth operations.
- Prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Resolved routine and complex issues efficiently, applying sound judgment and problem-solving skills to enhance patient experience.
- Scheduled surgical appointments for patients in a fast-paced hospital environment.
- Managed patient records and ensured accurate documentation of surgical procedures.
Patient Access Representative
Mount Carmel East Hospital
Columbus, Ohio
04.2020 - 01.2022
- Assisted customers and staff by providing timely information and support.
- Maintained organized records and documentation with a high level of accuracy.
- Scheduled appointments and coordinated services to ensure efficiency.
- Worked collaboratively with team members to meet operational goals.
- Demonstrated professionalism, tact, and strong interpersonal skills in all interactions.
- Greeted patients and families, providing assistance during check-in procedures.
- Collected and verified patient information for insurance and registration accuracy.
- Utilized electronic health record systems to update patient data efficiently.
- Educated patients on hospital services and procedural requirements clearly.
Medical Secretary
Mount Carmel East Hospital
Columbus, OH
01.2019 - 06.2020
- Managed patient scheduling and appointment confirmations for efficient operations.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Supported the onboarding of new staff through training on office procedures.
- Handled incoming calls, addressing inquiries with professionalism and care.
- Organized and maintained office supplies and medical equipment inventory efficiently.
- Assisted medical staff with administrative tasks and document management.
Education
Associate of Arts - Medical Anthropology
The Ohio State University
Columbus, OH 03.2023 - 06.2026
Associate of Arts - Cultural Studies
Columbus State Community College
Columbus, OH 04.2020 - 07.2022
Northland Highschool
Columbus, OhioSkills
- Surgery and appointment scheduling
- Patient and family communication
- Administrative and clerical support
- Medical documentation management
- Customer service and problem resolution
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Time management
- Multitasking
- Attention to detail
- Accuracy
- Confidential records handling
- Team collaboration
- Data Entry
- Electronic Medical Records (EMR/EHR) Systems
- EPIC
- Strong organizational skills
- Ability to handle sensitive and confidential situations
- Excellent written communication
- Excellent verbal communication
- Independent decision-making
- Prioritization
- Patient-focused approach
Timeline
Associate of Arts - Medical Anthropology
The Ohio State University
03.2023 - 06.2026
Surgery scheduler/coordinator
Riverside Methodist Hospital
06.2022 - Current
Patient Access Representative
Mount Carmel East Hospital
04.2020 - 01.2022
Associate of Arts - Cultural Studies
Columbus State Community College
04.2020 - 07.2022
Medical Secretary
Mount Carmel East Hospital
01.2019 - 06.2020
Northland Highschool