Taquila Leggins
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Professional Management Enterprises
09.2023 - 03.2024
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Leasing Consultant
Dominium
11.2022 - 08.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Responded to requests and scheduled appointments for property showings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Receptionist
Azure Plumbing
04.2020 - 12.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Temp CSR Worker
Insight Global
04.2020 - 01.2021
- Update shipment addresses, verify shipment details, collect payments, etc.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
Independent Sales Contractor
Strong Starters LLC
06.2019 - 03.2020
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Located and targeted potential customers with successful cold-calling techniques.
Collections Agent
Azure billing
06.2018 - 06.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Independent Sales Contractor
Urban Nation
05.2016 - 06.2018
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Located and targeted potential customers with successful cold-calling techniques.
Sales Representative
Volt work force solution
04.2015 - 04.2016
- Temp job
- Inbound call center
- Speak with technicians, reset customers or potentially customers cable box
- Handled payments.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Paralegal
Lexington Law
07.2014 - 04.2015
- Inbound call center
- Take calls
- Educated consumers on credit repair
- Took payments.
CSR - Customer Service Representative
Empereon Marketing, LLC
03.2012 - 06.2014
- At&t u verse
- Outbound call center
- Contacted current customers and attempted to bundle services
- Sales
- Took payments.
Independent Sales Contractor
Urban Nation
01.2011 - 02.2012
- Traveled state to state
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Located and targeted potential customers with successful cold-calling techniques.
McDonald's Crew Member
McDonald's
03.2004 - 09.2008
- Take orders
- Work registers
- Take payments
- Bagged food
- Kept work station cleaned.
Education
GED -
Augsburg Fairview Academy
07.2010
Skills
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Computer Proficiency
- Filing
- Strong Problem Solver
- Appointment Scheduling
- Multi-Line Phone Systems
Personal Information
Relocation: Anywhere
Timeline
Administrative Assistant
Professional Management Enterprises
09.2023 - 03.2024
Leasing Consultant
Dominium
11.2022 - 08.2023
Temp CSR Worker
Insight Global
04.2020 - 01.2021
Receptionist
Azure Plumbing
04.2020 - 12.2022
Independent Sales Contractor
Strong Starters LLC
06.2019 - 03.2020
Collections Agent
Azure billing
06.2018 - 06.2019
Independent Sales Contractor
Urban Nation
05.2016 - 06.2018
Sales Representative
Volt work force solution
04.2015 - 04.2016
Paralegal
Lexington Law
07.2014 - 04.2015
CSR - Customer Service Representative
Empereon Marketing, LLC
03.2012 - 06.2014
Independent Sales Contractor
Urban Nation
01.2011 - 02.2012
McDonald's Crew Member
McDonald's
03.2004 - 09.2008
GED -
Augsburg Fairview Academy