Summary
Overview
Work History
Education
Skills
Timeline
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Taquila Rimpson

Customer Service Represenitive
Houston,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Assisting Renters
Grand Rapids, MI
02.2021 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Lead Administrative Assistant

Bronson Methodist Hospital
Kalamazoo, MI
06.2017 - 02.2021
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.

Assistant Manager

Answer United
Kalamazoo, MI
08.2013 - 02.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

High School Diploma -

Comstock Compass High School
Kalamazoo, MI
08.2011 - 03.2013

Skills

Sales expertise

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Timeline

Customer Service Representative

Assisting Renters
02.2021 - 06.2023

Lead Administrative Assistant

Bronson Methodist Hospital
06.2017 - 02.2021

Assistant Manager

Answer United
08.2013 - 02.2017

High School Diploma -

Comstock Compass High School
08.2011 - 03.2013

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Taquila RimpsonCustomer Service Represenitive