Taquisia Favors
Lake Worth,FL
Summary
Accomplished Senior Customer Service Representative at CVS Health, recognized for exceeding satisfaction metrics and promoting process enhancements. Expert in claims and benefits, with strong problem-solving and communication skills. Proven track record in delivering exceptional service and resolving conflicts effectively.
Overview
10
10
years of professional experience
Work History
Service Advocate
CVS Health
08.2022 - Current
- Served as single point of contact for members regarding benefits, eligibility, and claims.
- Delivered exceptional customer service, consistently exceeding satisfaction metrics.
- Acted as Subject Matter Expert, providing feedback and coaching on call handling procedures.
- Conducted internal audits to ensure compliance with performance standards; presented training for new hires.
- Identified trends in member claims, collaborating with SMEs to recommend process enhancements.
- Managed escalated issues using customer service applications to ensure seamless member experiences.
- Handled high-volume inquiries via phone and written correspondence, responding within 24 hours.
- Promoted to Senior CSR within first year for consistently achieving superior performance metrics.
Delivery Driver
Amazon
10.2019 - 07.2022
- Earned Driver of the Month Award for exceptional service and efficiency.
- Executed timely delivery of packages to diverse locations, ensuring adherence to strict deadlines.
- Adhered strictly to traffic laws and conducted thorough vehicle inspections pre- and post-trip.
- Operated handheld devices for navigation and scanning, optimizing delivery routes via GPS.
- Maintained delivery van cleanliness and organization, ensuring readiness for daily operations.
- Resolved delivery issues effectively while maintaining a friendly, professional demeanor.
Stocker
Walmart
06.2016 - 01.2021
- Maintained organized inventory in backroom to optimize storage and accessibility.
- Stocked shelves efficiently, ensuring product availability for customers.
- Assisted customers in locating products to improve shopping experience.
- Collaborated with team members to uphold cleanliness standards throughout store.
- Monitored product expiration dates, promptly removing outdated items.
- Operated equipment for safe unloading and movement of merchandise within store.
Food Service Worker
JFK Medical Center
01.2019 - 05.2020
- Assembled, delivered, and collected patient food trays while adhering to dietary prescriptions.
- Maintained cleanliness of workstations and equipment through effective sanitation practices.
- Assisted in food preparation, portioning, and stocking pantry supplies on the floor.
- Interacted with patients to address requests and recorded food consumption data.
Education
High School Diploma -
Lake Worth High School
Skills
- Customer service and support
- Active listening and communication
- Time management and multitasking
- Problem solving and critical thinking
- Team collaboration
- Claims and benefits expertise
- Conflict resolution
- Attention to detail
Accomplishments
Positive Customer Feedback
Timeline
Service Advocate
CVS Health
08.2022 - Current
Delivery Driver
Amazon
10.2019 - 07.2022
Food Service Worker
JFK Medical Center
01.2019 - 05.2020
Stocker
Walmart
06.2016 - 01.2021
High School Diploma -
Lake Worth High School