Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taquita Jenkins

Americus,GA

Summary

Accomplished Customer Service Representative with a proven track record at Teleperformance to, excelling in critical thinking and problem-solving to enhance customer satisfaction. Expert in managing high-stress situations and resolving complex issues, leading to increased loyalty and repeat business. Skilled in data entry and active listening, consistently delivering exceptional service experiences.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Rainey Used Cars
02.2018 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Specialist

Teleperformance
02.2014 - 01.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Customer Service Representative

Walmart
08.2010 - 12.2017
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

GED -

South Georgia Technical College
Americus, GA
05.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience

Timeline

Customer Service Representative

Rainey Used Cars
02.2018 - 09.2024

Customer Support Specialist

Teleperformance
02.2014 - 01.2018

Customer Service Representative

Walmart
08.2010 - 12.2017

GED -

South Georgia Technical College

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Taquita Jenkins