Taquoya Parrott
Clovis,New Mexico
Summary
Driven Pharmacy Technician with 20 years experience and a proven track record that is knowledgeable in all facets of pharmacy operations. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Section Chief, Outpatient Pharmacy
US AIR FORCE
08.2021 - Current
- Managed 21 technicians across two pharmacies to achieve shared objectives and deliver high-quality results.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Optimized workflow processes through QFlow and Genesis to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Synced three pharmacy software platforms that expanded high volume robot dispensing capabilities to fulfill new and refill prescriptions reducing two work sites to one, creating a Defense Health Agency Blueprint for future robotic sites.
- Redistributed technician manning and developed a call center for community pharmacy prescription activation service.
Non-Commissioned Officer Academy Instructor
US AIR FORCE
06.2017 - 07.2021
- Evaluated participant performance, providing constructive feedback for continuous improvement in their leadership abilities.
- Collaborated with fellow instructors to develop cohesive course materials and ensure consistent teaching methods across all classes.
- Instructed lessons on Change Management, Strategic Leadership, and Project Management.
- Conducted ongoing assessments of program effectiveness, refining content and delivery techniques for optimal results.
- Led professional development opportunities, staying current on best practices in leadership education and training methodologies.
- Promoted inclusion and diversity within the program by encouraging participation from individuals of all backgrounds and experiences.
- Delivered high-quality instruction using varied teaching strategies such as lectures, case studies, simulations, role-plays, and experiential learning activities.
- Provided feedback, guidance and support to students on participation and performance.
Non-Commissioned Officer in Charge, Pharmacy Education and Training
US AIR FORCE
08.2013 - 06.2017
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Implemented a centralized electronic records management system, improving accessibility and collaboration among team members and implementing industry best practices.
Pharmacy Technician
US AIR FORCE
10.2009 - 08.2013
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced patient care by compounding and delivering chemotherapy treatments accurately and safely.
Education
Bachelor of Arts - Management
American Public University System
Charles Town, WV08.2022
Associate of Applied Science - Instructional Technology
Community College of The Air Force
Montgomery, AL04.2018
Associate of Applied Science - Pharmacology Technology
Community College of The Air Force
Montgomery, AL02.2015
No Degree - Pharmacy Technician
Community College of The Air Force
Montgomery, AL12.2004
Diploma -
AJ Moore Academy
Waco, Texas06.2004
Skills
- Conflict Management
- Employee Training
- Leadership Development
- Change Management
- Time Management
- Data Entry
- Supply Restocking
- Drug Utilization Review
- Drug Safety
- Order Verification
Security Clearance
Active Secret
Military Service
Air Force, Master Sergeant Retired-20 Years
References
- Stephen Iles, Pharmacy Superintendent, 210-589-9391, Stephen.G.Iles.mil@health.mil
- Andrea Terwilliger, Pharmacy Phase II Instructor, 334-672-5633, Andrea.I.terwilliger.mil@health.mil
- Amy Snow, Pharmacist, 850-396-3937, Amy.Snow.ctr@health.mil
Certification
- CPhT - Certified Pharmacy Technician, PTCB
- 4/11/2014-7/31/2024
Timeline
Section Chief, Outpatient Pharmacy
US AIR FORCE
08.2021 - Current
Non-Commissioned Officer Academy Instructor
US AIR FORCE
06.2017 - 07.2021
Non-Commissioned Officer in Charge, Pharmacy Education and Training
US AIR FORCE
08.2013 - 06.2017
Pharmacy Technician
US AIR FORCE
10.2009 - 08.2013
Bachelor of Arts - Management
American Public University System
Associate of Applied Science - Instructional Technology
Community College of The Air Force
Associate of Applied Science - Pharmacology Technology
Community College of The Air Force
No Degree - Pharmacy Technician
Community College of The Air Force
Diploma -
AJ Moore Academy
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