TARA ANDERSON
Holly Manor
Saxe,VA
1
Certification
12
years of professional experience
Dedicated 911 Emergency Dispatcher with proven skills in situational awareness, stress tolerance, and problem-solving. Successfully prioritized emergency calls, ensuring efficient dispatch and improved response times.
Work History
911 Emergency Dispatcher
2 Years 5 Months- Received and prioritized emergency calls, ensuring timely dispatch of appropriate response units.
- Operated multiple communication systems to relay critical information to first responders efficiently.
- Monitored status of emergency units in the field, providing real-time updates and support as needed.
- Maintained accurate records of calls and incidents in compliance with departmental standards and policies.
- Collaborated with local agencies to enhance response strategies and improve overall service delivery.
- Implemented process improvements that streamlined call handling efficiency and reduced response times.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
CNA
11 Years 11 Months- Administered daily personal care and hygiene to residents, ensuring comfort and dignity.
- Assisted nursing staff with medical procedures and documentation, enhancing care delivery.
- Monitored vital signs and reported changes to healthcare providers, facilitating timely interventions.
- Trained new CNAs on best practices in resident care, fostering a collaborative environment.
- Developed individualized care plans with interdisciplinary teams, improving resident outcomes.
- Implemented infection control protocols, maintaining a safe environment for residents and staff.
- Collaborated with families to address concerns and improve resident satisfaction scores.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma
Skills
Patience and tolerance
Memory retention
Prioritization
Typing speed
Situational awareness
Information gathering
Assertiveness
Problem-solving
Critical thinking
Works Well Under Pressure
Active listening
Stress tolerance
Information intake
Computer skills
Data entry proficiency
Decision-making
Map reading skills
Information documentation
Certification
- EMD - Emergency Medical Dispatch
- Security And Privacy Training
- Dispatch: Autism & 9-1-1
- Dispatch: Child, Intox. Callers, Bomb Threats
- Dispatch: Callers With Disabilities
- Dispatch: Critical Thinking
- Dispatch: Difficult Callers
- Dispatch: Domestic Violence
- Dispatch: Dont take it Personally
- Dispatch: Ethics- Productive Employee
- Dispatch: Gang Overview
- Dispatch: Burglary & Robbery
- VCIN Full Access Recertification
- Security And Privacy
- Culture Worth Bragging About
- Headset Hot Topic: Impacting Change Through Storytelling
- CPR/AED/First-Aid
- Basic Dispatcher Course
- Telecommunicator CPR (TCPR)
- Keep it Moving at the Console
Languages
English
Full Professional
Timeline
911 Emergency Dispatcher
Lunenburg County Sheriffs Office
02.2024 - CurrentRead More
CNA
Holly Manor
08.2014 - CurrentRead More
Powhatan High School
High School Diploma
Read More