Tara Banks-Adams
Leslie
Summary
Customer-focused professional with 17 years of experience in customer service, sales support, and administration. Expertise in managing high-volume workloads and fostering lasting relationships with clients and colleagues. Proven ability to adapt to changing environments while efficiently solving problems and maintaining professionalism.
Overview
17
17
years of professional experience
Work History
Senior Sales Assistant
Impact Solutions
Lansing, MI
10.2017 - Current
- Provide administrative and sales support for multiple account managers while managing a high-volume workload.
- Maintain customer accounts with exceptional accuracy and attention to detail.
- Process documentation, data entry, and customer information while ensuring accuracy and confidentiality.
- Coordinated communication among customers, vendors, and internal departments to streamline processes.
- Build strong customer relationships through professional, timely service.
- Support daily office operations while prioritizing multiple deadlines.
- Resolved customer inquiries and problems, contributing to high levels of customer satisfaction.
- Recognized for reliability, teamwork, and willingness to take on additional responsibilities.
Administrative Assistant
CCI South, Inc
Lansing, MI
09.2013 - 09.2017
- Coordinated scheduling, managed records, and facilitated office communications to enhance organizational efficiency.
- Oversaw daily office operations and administrative functions to ensure smooth workflow.
- Served as the initial contact for customers and visitors, greeting them warmly and providing assistance.
- Organized filing systems and maintained office records for easy access and retrieval.
- Supported management with administrative projects and reporting.
Customer Service Representative
Value City Furniture
Lansing, MI
05.2009 - 02.2011
- Assisted customers with purchases and product information.
- Managed inventory transactions and order processing.
- Developed strong customer relationships through exceptional service.
- Achieved high customer satisfaction ratings through dedicated service.
Education
High School Diploma -
Charlotte High School
Charlotte, MINo Degree - Medical Course (High School)
Lansing Community College
Lansing, MISkills
- Sales Support
- Customer Account Management
- Customer Service Excellence
- Client Communication
- Database management
- Microsoft Office proficiency
- Office Administration
- Calendar management
- Time management
- Record Management
- Multitasking in Fast-Paced Environments
- Problem Solving
- Team Collaboration
- Detail-Oriented
- Communication skills
Timeline
Senior Sales Assistant
Impact Solutions
10.2017 - Current
Administrative Assistant
CCI South, Inc
09.2013 - 09.2017
Customer Service Representative
Value City Furniture
05.2009 - 02.2011
High School Diploma -
Charlotte High School
No Degree - Medical Course (High School)
Lansing Community College