Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tara Bridgham

Apopka,FL

Summary

Dynamic Customer Service Representative with proven success at Prime Capital of South Florida, adept at complaint handling and fostering customer relations. Leveraged CRM software to enhance service efficiency, achieving increased customer loyalty through empathetic support and active listening. Proficient in Microsoft Excel, driving results in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Prime Capital of South Florida
Fort Lauderdale, FL
06.2023 - Current
  • Supported customers with inquiries, achieving quick and accurate issue resolution.
  • Processed customer transactions efficiently, contributing to enhanced service experience.
  • Worked with team members to resolve client concerns and refine service processes.
  • Leveraged CRM software to monitor customer interactions and uphold accurate records.
  • Addressed customer complaints with empathy, leading to increased loyalty and repeat business.
  • Guided customers through company website and online order placement, enhancing user experience.
  • Informed customers about billing, payment processing, and support policies and procedures.
  • Provided product information and assistance, nurturing customer loyalty and satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Siatech
Homestead, FL
06.2009

Skills

Call center experience

Computer proficiency

Complaint handling

Customer relations

Data entry

Customer service

Microsoft Excel

Technical support

Live chat support

Product sales

Timeline

Customer Service Representative

Prime Capital of South Florida
06.2023 - Current

High School Diploma -

Siatech
Tara Bridgham