Tara Butler
Nashville,TN
Summary
Compassionate Certified Medical Assistant with expertise in HIPAA compliance, vital sign monitoring, and medication administration. Committed to enhancing patient experiences through effective communication and streamlined processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ascension St. Thomas
02.2025 - Current
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Conducted routine medical procedures, including vital signs monitoring and specimen collection.
- Supported healthcare providers by preparing examination rooms and maintaining medical supplies inventory.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Managed electronic health records to maintain confidentiality and accuracy of patient information.
- Responded promptly to patient inquiries, fostering positive relationships and improving satisfaction levels.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered medications to alleviate patient symptoms.
Front Desk Medical Receptionist
Ascension St. Thomas
02.2023 - 02.2025
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Processed insurance verification and patient registration with attention to detail.
- Coordinated communication between medical staff and patients, ensuring clarity in instructions.
- Implemented electronic health record updates to maintain accurate patient information.
- Cultivated a welcoming environment, contributing to positive patient experiences daily.
- Trained new reception staff on operational procedures and system usage for consistency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Customer Service Representative
Acceptance Insurance
06.2019 - 02.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Managed policy renewals and changes, ensuring accurate information and compliance with company standards.
- Trained new representatives on customer service protocols and software systems, fostering team development.
- Provided support to clients navigating insurance products and services.
- Resolved customer inquiries regarding policy coverage and claims processes.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Primeritus Financial Services
06.2011 - 02.2019
- Provide customer service to customers, lienholders and repossession agents.
- Perform data entry, answer multi-line phone system, and operate a dual monitor computer system, copying, faxing and scanning.
- Provide debtors with detailed instructions on how to redeem their repossessed vehicles and/or personal property.
- Advise lienholders if and when the wanted vehicle has been secured and provide timely updates from the repossession agents.
- Assign new repossession accounts to repossession agents according to location.
Education
High School Diploma -
Whites Creek High
Whites Creek08-1991
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Clinical documentation
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS
Timeline
Certified Medical Assistant
Ascension St. Thomas
02.2025 - Current
Front Desk Medical Receptionist
Ascension St. Thomas
02.2023 - 02.2025
Customer Service Representative
Acceptance Insurance
06.2019 - 02.2023
Customer Service Representative
Primeritus Financial Services
06.2011 - 02.2019
High School Diploma -
Whites Creek High