Tara Carter
Boston,MA
Summary
Results-driven retail store manager with 12 years of experience, passionate about people, customer service, and business growth. Skilled in analyzing business trends, forecasting sales, leading high-performing teams, and fostering a strong workplace culture to drive operational excellence and market expansion.
Overview
9
9
years of professional experience
Work History
Store Manager
L.L. Bean
Peabody, MA
08.2023 - Current
- Facilitated opening of new prototype concept store brand. The store serves as a the base model for future store openings
- Successfully managed store while hosting high-level corporate visits bi-monthly, ensuring exceptional store presentation, operation excellence, and strategic business discussions.
- Forecasted daily and future business trends based on traffic and sales data, optimizing staffing, inventory, and strategic planninag to drive revenue growth.
- Recruited, trained and effectively onboarded a team of 70 new employees, including seven managers, within the first six months, ensuring a strong, high performing team.
- Cultivated a strong team culture, achieving a 92% positive rating on anonymous employee surveys over five consecutive quarters, fostering engagement and retention.
- Spearhead weekly training for store managers within District on Selling culture and behaviors
Store Manager
Nordstrom Rack
Framingham, MA
03.2022 - 07.2023
- Mentored new Store Managers and department managers, supporting the development of a 10-store district in collaboration with District manager
- Analyzed business trends to identify market opportunities, driving potential growth through strategic decision-making.
- Interim Nordstrom store manager for 4-weeks during largest volume month of fiscal year.
Service Experience Manager
Nordstrom Rack
Boston
10.2021 - 02.2022
- Acquired expertise in enhancing customer satisfaction at the district's highest-volume downtown Rack location
- Performed daily cash management including reconciliation of funds and processing bank deposits
- Analyzed customer feedback to identify areas of improvement in customer service delivery.
- Collaborated directly with Store Manager and Regional leaders.
Interim Store Manager
Nordstrom Rack
Westwood
09.2020 - 10.2021
- First Store Manager assignment
- Lead store to #1 Year over Year District results for 9 consecutive months
- Created and maintained a strong company and team culture
- Delivered on bottom line P&L results
- Promoted 2 Managers to larger Full Price assignments.
Fashion & Fine Jewelry Sales Manager
Nordstrom
New York, NY
05.2019 - 08.2020
- Demonstrated exceptional leadership as one of 19 department managers responsible for the successful unveiling of Nordstrom’s first-ever New York City Flagship store
- Achieved success in recruiting, hiring, and training a dynamic team of over 23 new sales professionals
- Collaborated closely with merchant and vendor teams to share updates on product assortment
- Successfully guided a team to surpass sales targets during the initial 3 months of store and post COVID-19.
- Led full store initiatives as part of Assistant Manager Development and Store Culture committee.
Department Manager
Nordstrom
Various Locations
03.2016 - 04.2019
- Resolved customer complaints and issues promptly and professionally.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Education
Bachelor of Science - Environmental Economics
University of Rhode Island
Kingston, RI05-2014
Skills
- Talent recruitment
- Store merchandising
- Sales coaching
- Operational Efficiency
- Customer Relations
- Engaging communication
Timeline
Store Manager
L.L. Bean
08.2023 - Current
Store Manager
Nordstrom Rack
03.2022 - 07.2023
Service Experience Manager
Nordstrom Rack
10.2021 - 02.2022
Interim Store Manager
Nordstrom Rack
09.2020 - 10.2021
Fashion & Fine Jewelry Sales Manager
Nordstrom
05.2019 - 08.2020
Department Manager
Nordstrom
03.2016 - 04.2019
Bachelor of Science - Environmental Economics
University of Rhode Island
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