Tara Cooper
Vassar
Summary
Dynamic and highly reliable professional with extensive experience in customer service and bartending at Clio Roadhouse. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining cleanliness, consistently delivering exceptional service that fosters loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Clio Roadhouse
05.2023 - 09.2025
- Mixed and served beverages efficiently during high-volume shifts.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in creating innovative cocktail recipes, contributing to menu development.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Service Representative
Spectra Premium
09.2023 - 08.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Petkey
03.2021 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance workflow efficiency and improve service quality.
- Provided feedback on customer issues to support product improvement initiatives.
- Maintained accurate records of customer interactions and transactions in CRM software.
- Assisted in processing orders and managing inventory systems to ensure timely delivery.
Bartender/Server
Millington Inn
06.2020 - 07.2023
- Collaborated with team members to streamline bartending processes for improved efficiency.
- Trained new staff on bar operations, promoting consistent service standards.
- Monitored inventory levels and assisted in ordering supplies to ensure availability of ingredients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cashier
Speedway
10.2021 - 09.2022
- Engaged with customers to build rapport, enhancing repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Wooden Keg Bar
05.2017 - 06.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Vassar High School
Vassar, MI06.2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Handling difficult customers
Timeline
Customer Service Representative
Spectra Premium
09.2023 - 08.2025
Bartender/Server
Clio Roadhouse
05.2023 - 09.2025
Cashier
Speedway
10.2021 - 09.2022
Customer Service Representative
Petkey
03.2021 - 08.2023
Bartender/Server
Millington Inn
06.2020 - 07.2023
Bartender
Wooden Keg Bar
05.2017 - 06.2020
High School Diploma -
Vassar High School