Detail-oriented professional with a strong background in office management and customer service. Recognized for reliability and scheduling expertise, committed to delivering high-quality results and operational improvements.
Overview
7
7
years of professional experience
Work History
Office Manager
AK Heating and Cooling
04.2026 - Current
Managed daily office operations to ensure efficient workflow and communication.
Organized scheduling for service appointments, enhancing customer satisfaction and operational efficiency.
Streamlined inventory management processes, improving tracking of supplies and equipment.
Coordinated vendor relationships to secure timely delivery of materials and services.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Owner/Office Manager
Valley Mechanical Solutions
04.2022 - 04.2026
Managed daily operations to ensure efficient project execution and client satisfaction.
Developed strategic partnerships with local suppliers to enhance service offerings and reduce costs.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Managed purchasing, sales, marketing and customer account operations efficiently.
Counter Sales Associate
Famous Supply
09.2019 - 03.2022
Assisted customers in product selection, ensuring satisfaction and retention.
Processed sales transactions accurately using point-of-sale systems.
Maintained inventory levels through regular stock assessments and reordering procedures.
Resolved customer inquiries and complaints efficiently, fostering positive relationships.
Managed time well, balancing multiple tasks simultaneously while maintaining a high level of efficiency under pressure.
Achieved personal sales goals with great upselling and cross-selling abilities.