Tara Deen
Summary
Skilled licensed insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kevin Panter Insurance
Ellijay
11.2025 - Current
- Assisted clients in understanding insurance policy options and coverage details.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Processed policy applications and renewals efficiently and accurately.
- Maintained organized records of customer interactions and transactions.
- Collaborated with team members to resolve client issues effectively.
- Utilized company software to manage customer accounts and update information.
- Provided friendly support to clients, enhancing their overall experience with the agency.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Hunter Stevens State Farm
Venice
02.2024 - 11.2025
- Assisted clients in understanding insurance policy options and coverage details.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Processed policy applications and renewals efficiently and accurately.
- Maintained organized records of customer interactions and transactions.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Manager
Leslie's Pool Supplies
North Port
05.2023 - 02.2024
- Assisted in managing daily operations and staff scheduling for retail locations.
- Trained and mentored new employees on customer service standards and product knowledge.
- Coordinated inventory management, ensuring stock levels met customer demand.
- Implemented visual merchandising strategies to enhance product displays and presentation.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Pharmacy Customer Service Representative
Southern Drug Company
Blue Ridge
11.2022 - 03.2023
- Handled customer complaints with empathy and professionalism to enhance satisfaction.
- Maintained clean and organized workstations in accordance with health regulations.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Performed other duties as assigned by management team.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Operated cash register to process payments from customers.
- Performed daily inventory checks and restocked shelves as needed.
- Answered incoming calls promptly, courteously, and professionally.
- Organized paperwork associated with pharmacy transactions.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
Shift Leader
CVS Pharmacy
Ellijay
11.2020 - 12.2021
- Trained new team members on store policies and customer service standards.
- Assisted in inventory management and ensured stock levels met demand.
- Monitored cash register operations and resolved discrepancies promptly.
- Enforced health and safety regulations to maintain a safe shopping environment.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
Education
GED
Blue Ridge, GeorgiaSkills
- Policy understanding
- Customer account management
- Payment processing
- Software utilization
- Record keeping
- Insurance processing
- Staff training and mentoring
- Complaint resolution
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Product sales
- Sales closing
- Follow-up calling
- Service support
- Technical support
- Customer needs determination
- Lead prospecting
- Policy cancellation
- Organizational skills
Certification
- Property and Casualty license in GA
- Personal Lines Coverage Specialist
Timeline
Customer Service Representative
Kevin Panter Insurance
11.2025 - Current
Customer Service Representative
Hunter Stevens State Farm
02.2024 - 11.2025
Assistant Manager
Leslie's Pool Supplies
05.2023 - 02.2024
Pharmacy Customer Service Representative
Southern Drug Company
11.2022 - 03.2023
Shift Leader
CVS Pharmacy
11.2020 - 12.2021
GED