Tara Deherrera
Angleton,TX
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Owner
Sparkling Homes Cleaning
Lake Jackson, Texas
01.2014 - Current
- Created a successful housekeeping business plan to develop new customer relationships and exceed customer expectations through grassroots marketing campaigns and word-of-mouth advertising.
- Consistently received commendation for level of service to each customer.
- Maintained relationships with existing clients by providing superior customer service.
- Effectively manage business through scheduling appointments, giving service quotes, bookkeeping, and inventory management.
- Interview potential candidates for employment, train new employees on company standards and job duties.
- Give employee evaluation based on customer feedback and quality checks.
Head Bartender
Winnie’s watering hole
Lake Jackson, TX
03.2012 - 03.2014
- Extended prompt service to all guests and treated guests and colleagues in a courteous manner.
- Achieved guest satisfaction and organizational profitability through effective use of resources.
- Handled guest complaints directly or refer them to the bar manager.
- Responsible for balancing the cash registers daily, and handling financial reports.
Cashier, Hostess, Server
Sodolaks Beefmasters
College Station, Texas
08.2010 - 10.2011
- Accepted cash and credit card payments, issued receipts and provided change.
- Offered customers carry-out service at completion of transaction.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Took orders from customers for food and beverages, relayed information to kitchen staff.
- Served food and beverages to customers and provided great customer service to each table.
Customer Service Representative
West Customer Management Group
College Station, Texas
03.2009 - 05.2010
- Provided technical support and customer service for customers regarding account security, billing information, and general technological troubleshooting.
- Managed high volume inbound and outbound calls daily.
- Effectively trained new representatives in company software and job duties.
- Handled majority of escalated customer calls from customers and other representatives’ customers.
- Monitored and maintained site metrics in real-time data software.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Science/nursing
Brazosport College
Lake Jackson, TXSkills
- Business development
- Marketing tactics
- Key partnership cultivation
- Integrity
- Dependability
- Business management
Timeline
Owner
Sparkling Homes Cleaning
01.2014 - Current
Head Bartender
Winnie’s watering hole
03.2012 - 03.2014
Cashier, Hostess, Server
Sodolaks Beefmasters
08.2010 - 10.2011
Customer Service Representative
West Customer Management Group
03.2009 - 05.2010
Some College (No Degree) - Science/nursing
Brazosport College