Dedicated Lead Pharmacy Technician with over 11 years of experience in supervising pharmacy operations. Skilled in communication and multitasking, driving improvements that enhance patient satisfaction and workflow efficiency.
Overview
11
11
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Lubbock
11.2014 - Current
Suprvised daily pharmacy operations and ensured compliance with safety regulations.
Trained and mentored new pharmacy technicians on procedures and systems.
Managed inventory levels and coordinated medication stock replenishment processes.
Assisted pharmacists in preparing prescriptions, verifying medication accuracy, and clearing high volume of prescriptions
Communicated with healthcare providers to resolve prescription-related inquiries.
Implemented workflow improvements to enhance efficiency in pharmacy services.
Maintained pharmacy records and ensured confidentiality of patient information.
Collaborated with team members to deliver exceptional customer service experiences ensuring patient satisfaction and loyalty.
Oversaw inventory management processes such as ordering from outside supplier/warehouse supplies, rotating stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Maintained clean and organized pharmacy shelving and work areas.
Provided customer service to patients/physicians by answering questions related to prescriptions, insurance coverage.