Tara Diallo
Bronx,USA
Summary
Results-driven customer service professional dedicated to fostering strong relationships and enhancing loyalty through effective program development. Experienced in training teams and managing customer interactions, delivering timely resolutions and maintaining a positive service environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber Eats
New York, New York
01.2017 - Current
- Managed order pickups and coordinated timely deliveries to maximize customer satisfaction.
- Communicated with restaurant partners and customers to enhance order accuracy and satisfaction.
- Utilized mobile app for navigation and tracking to streamline delivery process.
- Navigated diverse traffic conditions and weather challenges to ensure timely deliveries.
- Followed safety protocols for food handling and transportation.
- Followed company policies and procedures related to driver conduct on the road.
Customer Service Representative
TTEC
Bronx, NY
01.2025 - 04.2025
- Conducted training sessions for new hires on customer service best practices.
- Developed comprehensive FAQ section to proactively address common customer questions.
- Contributed to development of customer loyalty program, enhancing repeat business.
- Streamlined administrative processes by organizing digital documents related to customer interactions.
Waxer
European Wax Center
Ny, NY
05.2023 - 05.2024
- Administered facial and body skincare waxing treatments to enhance client satisfaction.
- Informed guests on optimal wax frequency and post-care maintenance for improved skin health.
- Recommended personalized skincare products tailored to clients' skin types.
- Trained new hires and cross-trained employees on proper waxing techniques to ensure consistent service quality.
HHA
Amazing Home Care
The Bronx, New York
10.2023 - 04.2024
- Supported clients in daily living activities and personal hygiene to promote independence.
- Monitored patient health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Ensured a clean and safe home environment to enhance client comfort and safety.
- Collaborated with family members to create care plans tailored to client needs.
- Recorded patient progress and daily activities in care logs to facilitate effective communication with healthcare team.
- Prepared meals and snacks according to prescribed diets.
Receptionist
European Wax Center
Bronx, NY
01.2023 - 05.2023
- Welcomed visitors and ensured comfort to create positive first impressions.
- Greeted guests and directed them to appropriate personnel for assistance.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Answered inquiries about company pricing and policies to provide clear information.
Education
High School -
Crotona Academy
The Bronx, NY06-2015
Skills
- Passenger transportation
- GPS navigation
- Route planning
- Vehicle inspection
- Safety compliance
- Scheduling
- Account management
- Customer service
- Customer relations
- Care coordination
- Issue resolution
- Problem solving
- De-escalation techniques
- Time management
Certification
- HHA
- TLC license
- Wax license
Timeline
Customer Service Representative
TTEC
01.2025 - 04.2025
HHA
Amazing Home Care
10.2023 - 04.2024
Waxer
European Wax Center
05.2023 - 05.2024
Receptionist
European Wax Center
01.2023 - 05.2023
Uber Partner
Uber Eats
01.2017 - Current
High School -
Crotona Academy