Tara Franklin
Charlotte,NC
Summary
Driven and results-focused hospitality professional with extensive experience as a Server and Server Trainer at Juniper Grill and 131 Main Restaurant. Excelled in enhancing customer satisfaction and loyalty through exceptional service and hospitality expertise. Proven ability in sales techniques and menu memorization, significantly improving dining experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Server
Juniper Grill
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Upsold high-profit items to enhance sales numbers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server Trainer
131 Main Restaurant
09.2014 - 01.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
N/A - Business Administration
Caldwell Community College And Technical Institute
Boone, NCN/A - Business Administration And Management
Appalachian State University
Boone, NCSkills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Menu Memorization
- High-volume dining
- Sales expertise
- Sales Techniques
- Order Accuracy
Timeline
Server
Juniper Grill
04.2022 - Current
Server Trainer
131 Main Restaurant
09.2014 - 01.2022
N/A - Business Administration
Caldwell Community College And Technical Institute
N/A - Business Administration And Management
Appalachian State University